Fielding incoming calls for members interested in medicare supplement and Part D prescription drug plans Determining appropriate eligibility and election periods thru the use of probing questions and regulatory wizardsConsistently meeting metrics for sales rate and phone enrollments, call handling time and after call.

Serving as contingent sales agent during annual enrollment period and high call volume periodsProcessing transactions and researching payment history in order to resolve client billing issues and concerns.Receiving escalated call transfers involving plan reactivations and changes as well as deceased terminations

Maintaining specific metrics by driving results of multiple teams carrying out daily sales floor operationsManage day side merchandise replenishment and back room inventory processesEnsure adequate payroll hours are scheduled appropriately in specific work centers in order to uphold brand standardsPerforming leader on duty tasks including evaluating and allocating payroll based on daily demands in order to drive sales.

Designing functional weight loss exercise programs for a vast array of clients.Specialization in implementation of performance enhancement training plans specific to clients' particular sport or activity.Ability to provide dietary guidelines such as nutrient ratios in order to properly fuel training.

Filling in for performance coaches by directing training classes when necessaryConstantly reinforcing correct acceleration and running biomechanics during classes through sprint technique and progression drillsAssisting performance coaches in exercise technique utilized by clients during training classes Daily maintenance and general upkeep of weight training area and equipment room

Assisting the head strength coach in designing and implementing in-season sport specific training programs for various athletes in an array of sports including football, tennis, and soccerDesigning, directing and implementing speed and strength training programs for youth hockey athletesDirecting training sessions for women’s basketball and field hockey while standing in for the head strength coachDesigning and directing speed, agility and quickness training sessions for the women’s lacrosse teamScheduling and overseeing work study students in the fitness centerSeptember 2011 – November 2011 Strength and Conditioning Internship

Designed, implemented and introduced a preseason resistance training program for the Luzerne County Community College Baseball TeamCoordinated with the Head Coach on student-athlete attendance to training sessionsMonitored student athlete’s progress and compliance with related training plan

Performed clinical and on field evaluations and re-evaluations of athletes under direct supervision of an approved clinical instructorTreated orthopedic injuries by utilizing protocols such as proprioceptive neuromuscular facilitation, functional exercise, plyometrics, gait training and the use of isokinetic equipmentDemonstrated expertise in record keeping standards by maintaining athlete care notes in SOAP formatProficient in performing goniometric measurements