Peter Farrell Email & Phone Number

Tampa/St. Petersburg, Florida Area

Complete management oversight and responsibility for all aspects of operations including service, productivity, fleet, training, safety and government regulatory compliance (DOT, OSHA, TSA, etc.).Responsible for HR, Accounting, oversight as well as all strategic planning.

Successfully established new company (Twin Courier) while continuing duties with Service America Courier. Managed all operations for both companies in union and non-union shops. Set and achieved aggressive goals in 13 operating hubs in the DHL network. Developed reputation for low cost and excellent service, built on routine, standardized operations. Spearheaded corporate operating philosophy centralizing various skills, creating teamwork at the primary level, saving time and resources while boosting overall operating efficiency.Successfully negotiated profitable management agreement with Service America CourierIncreased revenues from inception to over $5 million in 4 yearsExpanded operations to over 100 vehicles, 150 employees, in 5 statesImproved net margin each year in operation from 2% to over 4% through increases in productivity, improved safety, better fleet management and successful contract negotiationsAuthored proprietary, industry recognized certification and training program, resulting in 35% improved employee retentionReduced accident frequency each year through reinforcement of the Smith System, resulting in 22% reduction in insurance costsResponsible for negotiating union contracts in several locations while continuing productivity and safety gainsPositive relationships, well trained managers, and excellent administrative documentation resulted in successful outcomes of all arbitration cases

Complete management oversight and responsibility for all aspects of operations including service, productivity, fleet, training, safety and government regulatory compliance (DOT, OSHA, TSA, etc.) Operated in 12 states with over 300 employees and 225 vehicles.Tripled total revenue from $4 million to over $13 millionImproved safety performance (accident frequency and total accidents) 10 of 12 yearsIncreased net margin from less than 1% to 3.5% through improved efficienciesPersonally developed and implemented new training and certification program that was instrumental in improving employee retention and safety performance

2000 Promoted to Operations Manager after successfully running the East Coast operations for two years. Responsible for 9 hub operations nationwide. Reported to the President of the company.Enhanced total on time deliveries from 92% to 97.8%Improved priority on time deliveries from 93.7% to 99.2%Reduced staffing requirements in all hub operations by 28% through proper industrial engineering and improved management accountability

1998Responsible for 3 operations in Maryland and Virginia with a total of 60 vehicles and 85 employees.Hired and trained new managers for all operations, dramatically improved employee retention and customer relationsCreated and implemented a management training program that was successfully implemented nationwideDeveloped new operational tools for use in hubs to improve accountability in all areas including productivity, service, fleet, and safetyImproved total on time deliveries from 88.7% to 97.6%Increased on time priority deliveries from 91.4% to 98.9%