Technical Manager (Educational Division)
Oxford, United Kingdom
The Technical Manager role evolved greatly over the period I held the post. The context transitioned from one in which the Division produced small amounts of digital content, to the introduction of complex services, platforms, products, and content. The Technical Manager role oversaw the creation and management of all technical roles during this time.The final stages of this role saw my responsibilities transitioning into solution architecture, focussing on solution design with a view to strategically managing our growing technology landscape. At this stage the role oversaw all new developments, integrations, and quality assurance across the Divisional technology landscape.Key aspects of this role included:> Delivering and embedding large customer facing platforms on cloud infrastructure.> Working with business leads to ensure that the Division’s digital strategy transformed and kept pace with the changing UK educational market, including identifying, planning and implementing new strategic developments such as platforms, and content workflows.> Reviewing technology gained during acquisitions, presenting and costing options, and designing the solution for integration. Other elements of the role included:> Overseeing the Technical Team and their work, including in-house software development, user experience, interface design, customer technical support, and QA and test management work.> Implementing content standards for interoperability across platforms, gaining specific knowledge of SCORM, CC, QTI, Caliper, and xAPI> Managing the division’s internal and external technical support.> Researching new technologies, keeping up-to-date with IT industry developments (particularly those applicable to schools), ensuring that the Division developed robust, innovative and appropriate digital services, products, and content.