Product Manager
F&I Administration Solutions, Llc
Lombard, Il
• SaaS product experience for B2B clients• Manage Customer Success with a large portfolio of client accounts and maintain communication with clients to provide additional training, system upgrade information, issue resolution, and enhancement requests. • Provide implementation, technical direction, support and guidance to clients. Support includes such items as ability to convert client business on FIAS platform, establishing client implementation road map and milestones, scheduling training calls, recreating potential work around scenarios or issues, troubleshooting configurations, help develop functional design, reporting requests, and assist with 3rd party system integrations.• Assist Development and QA teams in testing major releases prior to deployment and verification of defect fixes post deployment• Ensure resolution is carried out in line with World Class quality standards• Assist in developing, aligning, and implementing department standards/processes, promoting standardization and reinforcing the knowledge management strategy• Prepare and execute Demos and Webinars on new system upgrades, fixes, and products. Also writes release notes on new system upgrades, fixes, and products.• Work with Project Managers to schedule bug or request tickets and provide follow up to clients on resolution schedules.• Leverage tools (SQL Tools, etc) to research and trouble shoot client cases and provide requested custom reporting and data.
