Peter Lee Email & Phone Number

Australia

Sydney, New South Wales, Australia

* Leading, recruiting, and mentoring a team of solution engineers/architects across the APJ* Leading the enterprise, strategic and public sector preasales teams for the APJ business* Partner with sales, marketing, customer success, support, product management, and enablement teams in executing strategic initiatives, and oversee regional GTM executions.

Sydney, Australia

* Demonstrate SolarWinds solutions to customers/partners and assist customers in successfully evaluating SolarWinds solutions to meet their requirements* Assists sales reps to offer product solutions that solve business needs and overcome challenges.* Educates channel partners on the latest SolarWinds offerings* Delivers technical training on new and updated products to pre-sales and sales staff.* Represents SolarWinds as a speaker during SolarWinds sponsored events* Works closely with the SolarWinds Product Management team communicating customer feedback, feature/functionality requests, and issues.* Answers and assists the Sales Engineering team with technology-specific questions/issues.* Identifies trends/patterns of product issues and effectively communicates to management where improvement is needed

Sydney, Australia

* Assess prospective customer needs and uncover requirements for ExtraHop solutions to collaborate with sales representatives to ensure all aspects of the sale are aligned* Remove technology-related buying objections from the sales opportunity* Demonstrate products to technical and non-technical audiences, at executive and/or technical levels, and pre/post-sales meetings* Provide post-sales follow-up, technical training, and consulting

Sydney, Australia

Assist the regional sales team by leading the sales cycle from a technical perspective. Responsible for identifying the technical requirements within an opportunity, providing product demonstrations, support, and evaluation proof of concepts to Lakeside prospects/customers/partners.

Sydney, Australia

Act as the consultant to deliver quality desktop, server, network support, and maintenance to clients both onsite and remotely. Responsibilities include maintaining/managing the health, security, and performance of the IT infrastructure for the allocated clients and a technical escalation point for the service desk and the client, for all assigned client infrastructure.

Sydney, Australia

Specialised in providing level 3 support primarily getting involved with the severity 1 cases raised by the large premier contract customers and issues that aren’t resolved on the level 2 technical support engineer scope. The issues typically are very complex involving different vendors on both software, hardware, and network level due to the nature of the Citrix product suite. Worked as the team lead for the APAC escalation team (team of 5) ensuring efficient team operation, leading, and mentoring the team members.

Sydney, Australia

Initiated and led various internal/external training projects developing training materials and courses for both internal Citrix technical support engineers and external Citrix customers. Responsibilities:* Manage and lead the progress of the internal/external resources to ensure the training projects are delivered on time and within budget.* Review the completed projects to identify areas for improvement and positive processes that contributed to the success of the project.* Resource allocation and development to accommodate future training needs.* Mentor product readiness engineers to identify areas of development to enhance their work efficiency, quality, and scheduling.

Sydney, Australia

Develop internal/external training courses on various technical levels to train the new hires/experienced technical support staff. The training involved sitting through instructor-led training by me, as well as through the online means, and building the lab environment for the hands-on technical sessions. Also involved in providing presentations on Citrix technologies through various Citrix external events such as Citrix TechEdge, and Solution Summit.

Sydney, Australia

Provide pre/post-sales support to Citrix customers and Citrix sales engineers/consultants/technical account managers covering Citrix platinum software suite products such as Citrix XenApp, XenDesktop, Resource Manager, and Network Manager

Bachelor’S Degree, Information Technology

High School

Bachelor’S Degree, Bachelor Of Computer Systems Engineering