Executive and General Management including growing revenue and containment of costs in industry under pressure due to low growth rates and declining prices. Includes experience in integrating new ventures into existing business, maximising sales and profit potential and overseeing strategic planning process for service.Service Management including capturing and integrating customer feedback into service processes, providing service leaders with visibility into key metrics as well as supporting service delivery through improved planning and forecasting of resources.Operational, Fiscal and Program Management including managing over 370 staff in field service, workshop service, indirect service, customer contact centre and back office support roles. Budgeting, forecasting and management of Future Directions Initiative – (Business Plan) and negotiating contracts with both vendors and customers.Specialties: A Senior Executive Services Manager with extensive experience in leading a broad range of service delivery capabilities, investing in growth (increasing capability, changing work requirements), and driving operational efficiency