Peter Luo Email & Phone Number

Mississauga, Ontario, Canada

Greater Toronto Area, Canada

The CDHI Design for DH Pilot program paired a UX Design Co-op student with a developer to assist humanities researchers within the University of Toronto in their efforts to digitize and disseminate their research through various websites, online exhibits, and tools▪ Served as the sole designer and project manager on seven digital humanities projects to design and implement a variety of websites, web tools, and online exhibits.▪ Planned and conducted user research and testing for… Show more The CDHI Design for DH Pilot program paired a UX Design Co-op student with a developer to assist humanities researchers within the University of Toronto in their efforts to digitize and disseminate their research through various websites, online exhibits, and tools▪ Served as the sole designer and project manager on seven digital humanities projects to design and implement a variety of websites, web tools, and online exhibits.▪ Planned and conducted user research and testing for multiple projects and struck a balance between user needs and stakeholder objectives to inform design decisions.▪ Partnered with a CDHI developer to understand technical limitations, create documentation, and organize high fidelity prototypes and wireframes for handoff.▪ Prototypes and client testimonies from this pilot co-op term were presented to help secure funding for the continuing UX Design for DH Accelerator program. Show less

Toronto, Ontario, Canada

HealthyPlan.City and HealthyPlace.city are two web-based enviromental mapping ArcGIS tools. The Usability Testing team conducted 52 usability test interviews and analyzed the data to determine key areas of improvement for both tools.• Conducted dozens of usability test interviews for two web-based environmental mapping tools to understand the needs and pain points of different user groups.• Coded quantitative and qualitative data in Excel and presented key learnings to project… Show more HealthyPlan.City and HealthyPlace.city are two web-based enviromental mapping ArcGIS tools. The Usability Testing team conducted 52 usability test interviews and analyzed the data to determine key areas of improvement for both tools.• Conducted dozens of usability test interviews for two web-based environmental mapping tools to understand the needs and pain points of different user groups.• Coded quantitative and qualitative data in Excel and presented key learnings to project directors that informed areas of improvement for the mapping tools. • Ideated, iterated, and redesigned both tools based on collected insights. Show less

Taipei City, Taiwan

Game Masters are the customer service frontline of Blizzard Entertainment. They are responsible for resolving and responding to player issues that relate to gameplay, payment, security, community, etc. while balancing customer satisfaction and resolution efficiency. • Resolved various player purchase, gameplay, and account issues through email and live chat. Communicated solutions or decisions empathetically and efficiently.• Achieved the highest customer satisfaction score and… Show more Game Masters are the customer service frontline of Blizzard Entertainment. They are responsible for resolving and responding to player issues that relate to gameplay, payment, security, community, etc. while balancing customer satisfaction and resolution efficiency. • Resolved various player purchase, gameplay, and account issues through email and live chat. Communicated solutions or decisions empathetically and efficiently.• Achieved the highest customer satisfaction score and highest average number of tickets resolved on the team, delivering excellent player service experience. Show less

Taiwan

Taoyuan City, Taiwan

▪ Facilitated and translated communication between Taiwanese manufacturers and English-speaking technicians

Toronto, Canada Area

▪ Researched and wireframed “Jobs” page for company website▪ Received feedback to create a final high-fidelity wireframe▪ Conducted competitor research and managed leads database

Mississauga, Ontario

▪ Built Amazon store page for RC toy dealer▪ Wrote product pages for select toys based on researched SEO practices▪ Communicated with Amazon Services for approval of child safety certificate

Masters Of Information, Ui/Ux Design Concentration

The UX Design Concentration includes courses on design thinking, UI design, user research, accessibility, information architecture, etc..

Bachelor Of Arts - Ba, Digital Enterprise Management

Digital Enterprise Management is a flexible program focuses mainly on marketing (social media, analytics, SEO, etc.), business.

Certificate In Digital Communications