Peter Lynch Email & Phone Number

Sydney, Nsw, Au

Penrith, New South Wales, Australia

Responsible for organizing postal delivery run items and timely delivery of items to Australia Post customers

- Responsible for ensuring all members are registered correctly to the club, making sure that they meet the requirements of the governing bodies. This includes ensuring all teams meet team nomination guidelines.

- Leading a team of up to 6 executive committee members and up to 40 volunteer coaches and managers to deliver football to our members.- Responsible for community engagement, representing the club at Association level.

- Responsible for all communications from the club to members and affiliated bodies. - Responsible for ensuring all members are registered correctly to the club, making sure that they meet the requirements of the governing bodies. This includes ensuring all teams meet team nomination guidelines.

Sydney, Australia

Reporting to the Associate Director - Business services, I manage up to 10 indirect reports, overseeing the automation of management reporting for the Enterprise and Business division. Leading initiatives, I establish standardised divisional and consolidated executive dashboards, providing a unified view across all sectors.- Led Optus' enterprise outcomes reporting, establishing KPI measures for VP, senior executives, and divisions. Uncovered a $2M PA cost leak, devised a reporting strategy, and addressed it by terminating unused 3rd party leases.- Discovered a $5M PA OPEX issue in Enterprise and Business, forming an engineering team to optimise network capacity for actual service consumption.- Revamped Enterprise and Business teams, automating divisional reporting, reducing billing disputes from 192 to 24.- Led a team of 8 across Networks, Group IT teams, and Enterprise Service Desk to resolve a daily issue of thousands of stuck mobile orders. Fostered collaboration in a blame-free environment, identified root causes, and implemented process improvements, reducing stuck orders to less than 5 a day. This increased daily revenue by approximately $35k, decreased resolution time, and enhanced customer sentiment.- Identified and fixed a persistent issue aligning Enterprise customer usage reports with invoices, resulting in a $2M payment.- Determined the relationships between non-financial metrics in delivering financial insights for the Enterprise and Business division.- Developed a framework to assess network resilient services, presented results via an automated dashboard for Optus divisions to address issues, enhancing customer experience.- Integrated data models combining Network Inventory and ordering information with four CRMS (SMART/UCRM, Service Now, SalesForce, OLE) across various sales channels. Provided a unified view for the business to compare and assess performance across the organisation.

Sydney, Australia

Reporting to the Director of Fixed Network Services, with 4 direct reports and indirect reports of up to 4.- Accountable for determining the true cost to the business to deliver Optus transmission services.- Also coordinate all productivity and performance reporting across the Fixed Network Engineering Division.- Developed a new platform using data from the inventory system, network planning databases and SAP system to allow for automated reporting on Network build programs of approximately $1B in value PA.- Develop financial models to evaluate productivity and unit costs.

Sydney, Australia

Reporting to the Director of Fixed Network Services with up to 3 indirect reports.- The Development of strategic reporting solutions that assist the Optus Fixed Core Engineering senior leadership team in its pursuit of customer experience improvements in the area of transmission Delivery.

Reporting to the Portfolio Manager IT - Core Network services with 22 direct reports, plus vendor contractors for tier 2 support.- Responsible for the Development of strategic Business Intelligence (BI) solutions that assist Optus senior leadership teams in its pursuit of customer experience improvements in the areas of Service Delivery and Service Assurance.- Lead the merging of 2 teams, one made up of the Database administrators and BI Developers as per previous role and a new team with System support Analysts responsible for the application system support, lifecycle maintenance & performance management and optimisation of over 20+ major platforms and applications safe-guarding revenues in excess of $X billion per year across Optus.- Responsible for the provision for ongoing change management capabilities including complex release planning for multiple system changes both within the portfolio and across other portfolios- Lead the identification and delivery of improvement initiatives in terms of value delivered to the Business versus total cost to serve- Driving optimum service levels and systems functionality and availability in support of enterprise vital few objectives- Lead the team to define and manage the IT Service Management , ITIL practices- Ensuring and measuring value supplied to the Business through regular review and update of service value agreements

Reporting to the Manager of Networks Programs and Governance with 18 direct reports- Lead a team of Reporting Systems Analysts, Database administrators and Business Intelligence Developers, responsible for the creation and maintenance of business performance reports, along with management dashboards. Oracle and SAS are used to deliver this functionality.

Reporting to the manager of Customer service Delivery with 15 direct reports- Lead a team of Network Engineers, Senior Network Engineers and Delivery Specialists that performed the design role for enterprise grade customer services as well as managing the coordination of field engineers to deliver the required customer service.- Responsible for all of the internal voice communications within Optus, covering planning, installation and assurance of all phones, including call centres.- I was also the Subject Matter Expert for the network inventory provisioning platform

Reporting to the Manager of Network Infrastructure Delivery with 10 direct reports- Lead a team of Network Engineers and Senior Network Engineers that performed the design role for the mobile network as well as the Core and HFC Network.- I was also the SME for the provisioning system

Reporting to the Team Leader Design (Infrastructure)- Network Responsible for the design of core network infrastructure, including issuing of documentation to data-fill the network and network schematics to field staff for the delivery of services.

Company was formally known as OzEmail before being acquired by UUNET- Managed rollout of network infrastructure, along with vendors and contractors. - Managed site capacity across the regional network, in terms of bandwidth and port capacity.- Troubleshooting Network faults as the first line of escalation for any network related fault.