Peter Michaelides Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Established and operationalized a Center of Business Excellence within Henry Schein supporting 10,000+ employees. Strategically focused on driving process excellence initiatives to achieve business results, enhance customer experience, and foster a continuous improvement culture.• Cost Impact: Delivered $35.8 million in benefits by leading strategic process improvement initiatives that drove significant cost reductions, profit enhancement, cyber recovery, and cost avoidance• Revenue Impact: Launched a new sales vertical that enhanced the company's financial performance by effectively commercializing a comprehensive suite of consulting services and offerings to our customers• Capability Impact: Developed the Center of Business Excellence Training Path, where over 200 employees were trained and 58 projects were completed, resulting in $10 million in cost savings. The Process Excellence Certification Program doubled employees' Lean Six Sigma skills and capabilities

New York, Ny

Successfully led and implemented four end-to-end strategic initiatives in Wealth Management and the Corporate Center. Delivered significant financial gains and cost reductions by optimizing core processes and leveraging Lean principles. • ROI Impact: $386M annual increase in assets under management (AUM) by significantly reducing lead time on the Wealth Management RFP process by 40%. This was achieved through process automation, a unified data management platform, and the creation of strict service level agreements (SLAs)• Target Operating Model: Achieved 10% annual savings in the US Reward function by developing a target operating model that centralized the unit, aligned ranks and roles, and enhanced team skill capabilities through strategic business partnership

New York, Ny

Delivered significant financial and employee engagement benefits across two strategic business units: an $800M annually recovery unit and a 500+ employee Customer Call Center. This was accomplished through the deployment of a Lean Management System, optimization of core processes & implementation of continuous improvement program.• ROI Impact: 8% reduction in average handle time (AHT), a 10% improvement in quality, a 20% boost in call adherence, and a 2.5% increase in customer satisfaction (CSAT) scores• Cultural Transformation: Drove cultural transformation, achieving an 86% positive employee engagement score for a Customer Call Center post-Lean implementation—the highest score at Liberty Mutual• Expense Management: 30% reduction in travel and entertainment (T&E) expenses through the application of Lean Six Sigma tools and techniques

Marlton, Nj

Managed and developed a team of 10 specialists utilizing a Lean Management System; conducted Leader Standard Work activities (Gemba Walks, Huddles, 1-on-1 Coaching) to identify and problem solve process improvement ideas.

Wilmington, De

• Demonstrated strong research and analytical skills negotiating coverage and litigated files• Practiced Lean methodology as a front-line employee which provided first-hand application

Mba, New Venture Creation, 3.6

Activities and Societies: Member of the National Honors Society• Graduated MBA program with Honors in 2008 • Completed MBA program early.

Bachelor Of Arts, Criminal Justice | Psychology, 3.5

Activities and Societies: Member of the National Honors Society; Member of Golden Key Honor Society• Dean’s List in every single.