Peter Muddiman Email & Phone Number

New Bedford, Ma

● Facilitates team cohesion across client service, technical, and leadership positions, improving operational efficiency.● Identifies hidden talent, leading to increased team productivity and morale.● Enables team members' success through positive reinforcement and strategic support.● Directs operations with a people-focused approach, enhancing overall client satisfaction.● Demonstrated proficiency in project engineering, sales engineering, customer experience management, CRM, security engineering, program implementation, process improvement, strategic planning, leadership, and SaaS.

New Bedford, Massachusetts, United States

● Directed processes that increased annual revenue through a people-focused approach.● Delivered a 100% client satisfaction rate by understanding and meeting specific client needs.● Ensured departmental success by implementing efficient procedures and fostering team collaborations.● Managed installation services, leading to significant improvements in customer satisfaction and retention.● Enhanced operational performance by refining processes and addressing client feedback efficiently.● Utilized skills in project management, employee training, customer satisfaction, field installation, customer experience, and system design.

Warwick, Rhode Island, United States

● Serviced clients across multiple states, maintaining a return service rating of less than 1%.● Led and trained multiple technicians to enhance operational efficiencies and customer satisfaction.● Drove business growth by delivering exemplary customer experiences.● Managed client relationships to ensure high levels of service and repeat business.● Gained experience with access control, door/frame installations, commercial locksmithing, electronic locking, customer satisfaction, electro-mechanical troubleshooting, high security lock, master key administration, and safe/vault service.

Warwick, Rhode Island, United States