Peter Murchison Email & Phone Number

Austin, Texas, United States

• Effectively test pre-release video games and verify functionality, data content, performance, usability/playability, and hardware/software compatibility.• Effectively using internal tools to provide feedback and defects to the Development team. • Responsible for synching with leadership to provide daily reports and communication on employees and testing.• Maintain communication with leadership on our current status within testing.• Maintain and create detailed internal documents for project knowledge bases, and providing development to testers.• Lead an onboarding class through training.

Austin, Texas Area

• Effectively managed inbound calls and display professional telephone etiquette.• Demonstrated comprehensive knowledge and competent delivery of all UFCU products and services by phone and through other electronic delivery channels.• Accurately and successfully processed service transactions and resolve member issues in a timely and efficient manner.• Provided an excellent member experience by establishing rapport with the member, proactively selling products and services by asking appropriate questions to determine member needs and identify solutions.• Worked independently to solve routine problems and generate new ideas.• Consistently meet deadline and service level requirements.• Consistently meet or exceed sales and quality goals.• Maintained strict adherence and compliance to all laws, rules, regulations, policies.

Austin, Texas Area

• Review accounts and handle payments for subscriptions.• Assist customers with technical issues, and setting up service.• Answer general questions, and billing inquiries.• Consult cases.

Austin, Texas Area

• Maintained client contact for ongoing, and arising issues.• Provided floor support to a team of roughly 10-15 agents on a daily basis. Overall monthly support to roughly 50+ agents.• Maintained productivity reports, and other various daily reports.• Maintained a Tier 2 support position handling Escalated support.

Austin, Texas Area

• Maintained Client expectations when supporting customers.• Provided support for Account, Technical, and Billing interactions.• Provided escalated Tier 2 support.• Stayed up to date on newly released content, and other related information in order to provide quality customer service.• Contributed to the internal knowledge base when new content, or issues would arise.

San Antonio, Texas Area

• Maintained Client expectations when supporting customers.• Provided support for Account, Technical, and Billing interactions.• Participated in meetings for newly introduced products, and communicated relevant updates to the team.• Stayed up to date on newly released products and policies.