Peter Murchison Email & Phone Number

Austin, Texas, United States

• Effectively test pre-release video games and verify functionality, data content, performance, usability/playability, and hardware/software compatibility.
• Effectively using internal tools to provide feedback and defects to the Development team.
• Responsible for synching with leadership to provide daily reports and communication on employees and testing.
• Maintain communication with leadership on our current status within testing.
• Maintain and create detailed internal documents for project knowledge bases, and providing development to testers.
• Lead an onboarding class through training.

Austin, Texas Area

• Effectively managed inbound calls and display professional telephone etiquette.
• Demonstrated comprehensive knowledge and competent delivery of all UFCU products and services by phone and through other electronic delivery channels.
• Accurately and successfully processed service transactions and resolve member issues in a timely and efficient manner.
• Provided an excellent member experience by establishing rapport with the member, proactively selling products and services by asking appropriate questions to determine member needs and identify solutions.
• Worked independently to solve routine problems and generate new ideas.
• Consistently meet deadline and service level requirements.

Austin, Texas Area

• Review accounts and handle payments for subscriptions.
• Assist customers with technical issues, and setting up service.
• Answer general questions, and billing inquiries.
• Consult cases.

Austin, Texas Area

• Maintained client contact for ongoing, and arising issues.
• Provided floor support to a team of roughly 10-15 agents on a daily basis. Overall monthly support to roughly 50+ agents.
• Maintained productivity reports, and other various daily reports.
• Maintained a Tier 2 support position handling Escalated support.

Austin, Texas Area

• Maintained Client expectations when supporting customers.
• Provided support for Account, Technical, and Billing interactions.
• Provided escalated Tier 2 support.
• Stayed up to date on newly released content, and other related information in order to provide quality customer service.
• Contributed to the internal knowledge base when new content, or issues would arise.

San Antonio, Texas Area

• Maintained Client expectations when supporting customers.
• Provided support for Account, Technical, and Billing interactions.
• Participated in meetings for newly introduced products, and communicated relevant updates to the team.
• Stayed up to date on newly released products and policies.