Manage the transition of practices from their existing Practice Management Software to a group PMS. Working with practice management teams to support this transition, providing advice around coding and pricing. Working alongside Group Veterinary Advisors to ensure site setups are tailored to fit each practice’s clinical service offering.

Plan, prepare and conduct a series of internal audits across 15 veterinary practices across Northern England and Scotland, identifying risk in the areas of Health and Safety, Finance, Processes, Data Protection, Service Delivery and Clinical Governance.Provide feedback to practice management teams and staff based on audit findings.Engage and liaise with Area and Regional Managers to ensure any areas of risk are addressed appropriately and in a timely manner.Work with external… Show more Plan, prepare and conduct a series of internal audits across 15 veterinary practices across Northern England and Scotland, identifying risk in the areas of Health and Safety, Finance, Processes, Data Protection, Service Delivery and Clinical Governance.Provide feedback to practice management teams and staff based on audit findings.Engage and liaise with Area and Regional Managers to ensure any areas of risk are addressed appropriately and in a timely manner.Work with external stakeholders such as the VMD, RCVS, etc. to help ensure practices remain compliant with the latest legislation.Act as a point of contact for any team members with queries relating to processes and policy implementation.Act as a champion in implementing, training and continuous development of a new Practice Management System (Vetspace/Merlin).Review existing processes and create new processes to help veterinary teams deliver more efficient ways of working.Various pieces of project work including Customer Satisfaction Measurement process design and implementation. Show less

Act as the non-clinical management point of contact for veterinary practice staff members, ensuring the practice is compliant with all legislative requirements, managing front-of-house team, and driving income/controlling costs within the practice.