Peter (Pj) Orona Email & Phone Number

Gilbert, Arizona, United States

• Act as primary Facilities, Security and Safety representative onsite.• Coordinate and execute employee events including holiday parties, happy hours and lunch meetings.• Manage travel and submit expense reports.• Provide a professional interface with customers on the phone and in person.• General administrative tasks to include calendar management, presentation reviews, setting up conference calls and web based meetings.

Phoenix, Arizona Area

• Inspected, monitored, tracked and acted upon all properties maintenance and life safety concerns to include notifications to landlords if necessary.• Developed partnerships with outside vendors to include realtors, landlords, investors and contractors which led to the acquisition of new residential homes.• Created and maintained a procedure for procuring additional or replacement properties including procurement of furniture, ADA equipment and supplies as necessary.• Managed the work of the maintenance technician to include inspection of the work and follow-up on projects.• Established, implemented, maintained and enforced fleet policies, procedures, and vehicle safety program.• Fleet procurement of new vehicles and disposition of retired vehicles working in partnership with Enterprise Fleet.• Maintained fleet including preventative repairs, monthly safety inspections, state inspections and registration.• Acted as first level IT support which reduced computer down time.• Procured three administrative fleet vehicles. Results: Reduced mileage reimbursements by more than $5,000 per month.

Austin, Texas Area

• Validated all intake packets and coordinated placement across all service platforms in every region of the Company.• Conducted compliance visits of homes to determine suitability for prospective placements. • Followed up with guardians/family members, conducted post placement calls and residential home visits to ensure customer satisfaction.• Facilitated the coordination of discharges to ensure smooth transition.• Developed and managed a “Welcome Packet” for all new admissions and marketing materials for the company.• Partnered with Human Rights Committee as a member.• Evaluated Program and Implementation Plans for compliance with state regulations.• Served as point of contact for all Adult Protective Services, Child Protective Services and Health and Human Services Commission complaints.• Tracked all complaints for status of resolution and final determination and coordinated external investigations.• Launched a training system to manage and control aggressive behavior for persons with behavioral disorders. Results: 50% reduction in aggressive behavioral incidents in the first 6 months, 75% reduction in the 12 months following.

Austin, Texas Area

• Procured new and replacement offices and residences including negotiation of terms and contracts, build-outs, compliance of regulations, move-in coordination and after move follow up.• Inspected properties for maintenance and safety compliance.• Ensured compliance with life and safety regulations to prevent any deficiency of regulations.• Procured new vehicles and disposed retired vehicles.• Maintained fleet including preventative repairs, monthly safety inspections, state inspections and registration.• Utilized GPS tracking to monitor fleet for compliance and safety.• Developed service contracts for therapy, day habilitation and various other services.• Audited Trust Funds for accuracy per State regulations.• As a member of Quality Team, reviewed documents and prepared for annual survey and certification.• Researched, analyzed, proposed and implemented new VoiP telephone system with fiber internet across multiple offices. Results: Reduced telecommunications bill by more than $6,000 per month as well as ensuring HIPPA compliance through secured Internet access.• Researched corporate documents dating back to 1989 pertaining to software settlement. Initial potential exposure was $1,650,000. Results: Resolved dispute with a final settlement of $16,000.

Austin Texas

• Directly supported the C-level Executives with all administrative needs.• Coordinated travel arrangement and calendars to ensure Executives got to meetings on time.• Coordinated quarterly management retreats to facilitate team building.• Reconciled expense reports to assist accounting department in timely processing.• Provided clerical assistance to administrative and executive staff as needed.• Processed payroll documents to ensure employees were paid according to policy.• Approved and processed organizational invoices to ensure vendors were paid according to policy.• Completed purchase requisitions from approved vendors to ensure company had necessary supplies at all times.• Created and managed file documents and records to keep company organized.• Human Resource assistant for background checks, orientation and training.• Participated in quarterly program reviews to ensure documentation according to state regulations.• Managed company property to include procurement, contract, and maintenance.• Monitored State Residential and Annual Program Reviews to ensure corrections were resolved.• Expanded residential community programs. Results: Procured over 80 homes placing over 400 persons into community settings. This reduced operating costs and increased revenue, and customer satisfaction.• Created and managed new business locations. Results: Increased customer base by 15%.

Associate Of Science (A.S.), Business Administration, Valedictorian

Associate Of Science (A.S.), Accounting, Valedictorian

Associate Of Science (A.S.), Microcomputer Management, Valedictorian