Peter Ostrander Email & Phone Number

Hanover, MD, US

• Managing employee accounts in active directory with Microsoft Azure.
• Troubleshooting for computers and networks across Aspen locations. EgNetwork connectivity issues, software troubleshooting, Network attached storage,protocols, printers and workstations.
• Remote help desk environment using Microsoft Teams and​Virtual Machinesticketing system as well as remote access software and various accountmanagement tools.
• 5 calls per hour, 80% of calls closed in first contact, highest score available onagent quality review.

• Customer service and communication with Wendy's franchise managers​as well as third party software / hardware support teams.​
• Level 1 Troubleshooting for POS systems and networks across Wendy'sFranchises. Eg Network connectivity issues, software troubleshooting, hardware troubleshooting.
• Fully remote help desk environment using Microsoft Teams and​ticketing system as well as various software to monitor sites, gain remote​access, and apply changes when needed.
• Exceeding answered and resolved calls goals in ticketing system anddirecting unresolved issues to next level of support. Approx 20 callsanswered per day.

Elizabeth, NJ, US

• Customer service and communication with managers and clients acrosscentral and western NY. Addressed any issues with customers andfollowed up with solutions and processes to ensure quality service.Handled approximately.
• Planned, managed, and oversaw deliveries and routing for drivers incentral and western NY.
• Trained new employees and created onboarding guides and SOP fordrivers.
• Data entry and troubleshooting experience.
• Used various software programs to modify billing, trackdeliveries, reference info for customers, and track scanning atdeliveries.
• Managed warehouse space and organized areas to ensure smoothflow of freight and monitoring of quality.