Peter Ostrander Email & Phone Number

Hanover, Md, Us

●Managing employee accounts in active directory with Microsoft Azure.●Troubleshooting for computers and networks across Aspen locations. EgNetwork connectivity issues, software troubleshooting, Network attached storage,protocols, printers and workstations.● Remote help desk environment using Microsoft Teams and​Virtual Machinesticketing system as well as remote access software and various accountmanagement tools.● 5 calls per hour, 80% of calls closed in first contact, highest score available onagent quality review.

●Customer service and communication with Wendy's franchise managers​as well as third party software / hardware support teams.​●Level 1 Troubleshooting for POS systems and networks across Wendy'sFranchises. Eg Network connectivity issues, software troubleshooting, hardware troubleshooting.● Fully remote help desk environment using Microsoft Teams and​ticketing system as well as various software to monitor sites, gain remote​access, and apply changes when needed.● Exceeding answered and resolved calls goals in ticketing system anddirecting unresolved issues to next level of support. Approx 20 callsanswered per day.

Elizabeth, Nj, Us

● Customer service and communication with managers and clients acrosscentral and western NY. Addressed any issues with customers andfollowed up with solutions and processes to ensure quality service.Handled approximately 20 calls per day with stores, district managers,and drivers.● Planned, managed, and oversaw deliveries and routing for drivers incentral and western NY.● Trained new employees and created onboarding guides and SOP fordrivers.● Data entry and troubleshooting experience.● Used various software programs to modify billing, trackdeliveries, reference info for customers, and track scanning atdeliveries.● Managed warehouse space and organized areas to ensure smoothflow of freight and monitoring of quality.