Peter Pi Email & Phone Number

Beijing

Key account - Phillips (GC) / Michelin (AC ZONE)-LAN WAN IPT IPCC SECURITY.

中国 北京市区

• This role is mixed with PM and CM to provide single contact point to client to reduce the communication cost and improve the delivery performance.
• Support account team to provide the estimated delivery time,local access design, cost and etc.
• Provide professional interface between customer, installation factory and all other stakeholders.
• Act on customer generated interactions such as enquiries, escalations or change requests and requests from the Installation factory for Customer input.
• Own escalation and expedites to ensure that resolution is achieved in minimum time to satisfy the escalation initiator.

• Own the delivery work of complex and urgent orders to ensure the project can meet the SLA and make client satisfied.
• Ensure that all orders are progressed on time and provide KCI management for all of them.
• To be the local point for any customer related issues that cannot be resolved by the installation factory.
• Guid OM in order /delivery process wherever needed.
• Host routine meeting with OM and go through the order status by region to make sure all of them can be delivered on time.

Beijing City, China

• Plan & coordinate with customers for order delivery.
• End to end order management operation (order conversion, follow up and etc )
• Participate in related business & logistics project implementation.
• Work with suppliers and carriers closely to ensure the CPE/circuits delivered in time.
• Work with engineers and clients to make sure CPE installation and CUT OVER to be conducted successfully.

• To ensure the service contracts and product orders booked into system exactly and timely.
• To ensure all bookings and billings are supported with valid documents/approvals for audit issue.
• Work with Sales and CSR closely to meet customer's requirement