Infrastructure Management: Proficiency in overseeing and managing complex IT infrastructure, including networks, servers, storage systems, and cloud environments. Knowledge of virtualization technologies, data centers, and network architecture.Cybersecurity: In-depth understanding of cybersecurity principles, best practices, and frameworks (such as NIST, ISO 27001, TISAX). Knowledge of threat intelligence, vulnerability management, incident response, and security assessment tools. Familiarity with securing systems and applications against common attacks, such as malware, phishing, and DDoS. Implementation of MDR, XDR, SIEM, PAM, AV, Patching, logging, and monitoring tools.Network Security: Experience in implementing and maintaining secure network architectures. Knowledge of firewalls, intrusion detection/prevention systems, VPNs, and secure remote access technologies. Proficient in network monitoring, traffic analysis, and identifying anomalous activities.Risk Management: Ability to assess and mitigate risks associated with IT infrastructure and cybersecurity. Knowledge of risk assessment methodologies, business impact analysis, and risk mitigation strategies. Proficiency in creating and implementing risk management frameworks and policies.Compliance and Regulations: Understanding of industry-specific regulations and compliance requirements, such as GDPR, HIPAA, PCI-DSS, and Sarbanes-Oxley (SOX). Knowledge of implementing controls and procedures to ensure compliance with relevant standards.Cloud Security: Knowledge of securing cloud environments (such as AWS, Azure). Understanding of cloud security best practices, identity and access management (IAM), data encryption, and securing cloud-native applications.IT Governance: Familiarity with IT governance frameworks and IT service management (ITSM) practices (such as ITIL). Understanding of IT policies, procedures, and controls to ensure effective governance and compliance.

Built and developed the entire IT team from scratch, recruiting and hiring talented professionals across various IT disciplines.Established and executed the IT department's strategic vision, aligning with the organization's overall goals and objectives.Led the implementation and management of all IT infrastructure operations, ensuring seamless functionality and high availability.Developed and implemented comprehensive cybersecurity strategies, including network security protocols, firewalls, intrusion detection systems, and incident response plans.Successfully achieved and maintained industry-standard certifications such as ISO 27001, NIST, and PCI DSS and TISAX compliance.Oversaw the deployment and maintenance of enterprise-wide systems, including servers, storage, networking, and virtualization technologies.Collaborated with cross-functional teams to identify and address IT needs, providing technical guidance and support to ensure smooth operations.Managed IT budgets, optimizing resource allocation and cost-effectiveness while maintaining high service levels.Conducted regular performance evaluations, provided coaching and mentoring, and fostered a culture of continuous learning and development within the IT team.Implemented IT policies and procedures, ensuring adherence to regulatory requirements and industry best practices.Led IT disaster recovery planning and execution, establishing robust backup and recovery processes to minimize downtime and data loss.Developed and maintained relationships with external vendors and service providers, ensuring timely delivery of IT solutions and support.

• End Point Management - The role is to work closely with business teams to identify and plan the digital transformation effort for multiple platforms such as Skype to Teams – AD Azure – Office 365 on prem to M365 – Map Shared Drive volumes to OneDrive.• Intune Migration and Deployment of end point devices – Managed Configuration, Testing, Deployment, and continuous Improvement management of hardware devices in the Intune environment – Also led initiative to update workstation PCs from Windows 10 to Windows 11 in a global rollout. • Lead complex technology project initiatives including those that are companywide with broad impact• Act as a key participant in developing standards and companywide best practices for engineering complex and large-scale technology solutions for technology engineering disciplines• Test and document for projects and programs• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals• Lead projects, teams, or serve as a peer mentor• Branch level SDWAN initiative to roll out large scale networks across the nation – Cisco Meraki solution• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals• Lead projects, teams, or serve as a peer mentor

• 0365 to M365 migration project• Skype for Business online migration project• Multi-Factor Authentication project• Ricoh Printer refresh project for all North America - Printer Management for Ricoh printers. Badge printing – Mobile and Hotspot printing – driver provisioning – installation documentation – Project management• Accountable for Business as Usual (BAU) delivery of Onsite Service Support (OSS) and Field Service Support (FSS) within a multi-country geography (managing over 20 individuals in a multi-country environment)• Builds and maintains strong partnerships with key service delivery vendors and internal stakeholders.• Ensure IS compliance while implementing and maintaining OSS and FSS capabilities.• Acts as the go to for the OSS and FSS catalogue. Fulfills role as first level escalation for both service delivery vendors and internal stakeholders across the region.• Strong technical skill across the end user computing environment, PC's Smart devices and Audio/Video conferencing technologies. Possesses excellent communication skills both written and verbally.• Direct reports are 2 managers plus a technical team of 21 across NA – US and Canada • Large Scale migration from AirWatch to Intune for 10,000 plus devices including mobile phones and tablets.• Windows Task Sequence imaging for large scale migrations• Business Services Liaison for large scale software and hardware deployments across the digital workplace

• Managing the service department for Nurse Call Systems in the NY Metro area• Managing a team of 3 Field Service Technicians and 3 Project Leads (Level 2) including dispatching and assigning service work and on call rotation as needed 24X7 365 a year.• Creating Jobs and Sales Orders as it pertains to our hospital clients in NetSuite CRM solution• Billing customers for services rendered• Invoicing customers and collecting debts when on credit hold.• Manage and sell the software and hardware maintenance contracts to hospitals.• Have taken the service department from a $229,000 deficit in 2016 and made it profitable in 2017.• System design for Nurse Call products at hospitals such as StonyBrook, NYP. Again, this includes translating CAD drawings, Risers etc. and also working with needs analysis translating this into specific high-level design for integrations (vocera, RTLS, Cisco phones) Etc.• Worked with proprietary UL1069 servers, HP Servers, Dell servers (Blades as well) and built them from the ground up. I have added SQL based software for Nurse Call and RTLS products from both a technical standpoint and am able to communicate and train on the benefits from a clinical standpoint as well (Nurses, Doctors, Executives etc.) • Technical solutions pre-based sales (walk-throughs and such) for the NY Metro market including the 5 boroughs and Long Island.

• Running large scale enterprise application projects for hospitals in the NY Metro region• Imaging and configuring Servers with Windows 2000-2012 • Imaging desktops with Windows 2000-7• Site assessments and recommendations regarding updating software and hardware• Wireless vendor voice integrations (Vocera, Spectralink)• Rauland Borg, Hill-Rom nurse call systems.• Project liaison work including setting timelines for project completion between hospital and vendor• Provide phone support troubleshooting walking clients through complex steps to resolve issues using lay terms• Manage procurement for the hospitals i.e. Desktops, servers, nurse call components• Managing onsite business partner to ensure work is done in timely fashion. Project management scope included ensuring install deliverables are met in a timely fashion. Oversee work done by the vendor to ensure compliance is met in the work environment• Installation and support of Office 365• Front facing with clients to provide support and maintaining strong relations• Obtaining proper documentation for purchase, install and certification• Government clearance to work at VA hospitals• Proficient in Office suites 2000-365 and Outlook mailbox configuration and maintenance pst files etc.• Working with and configuring layer 2 switches• Crimping cables and performing network cable testing• On call 24X7• Remote troubleshooting using VNC, Remote Desktop, TeamViewer, and AAMMY software.