Peter Rivera Email & Phone Number

Daytona Beach, FL, US

Toronto, Ontario, Canada

Infrastructure Management: Proficiency in overseeing and managing complex IT infrastructure, including networks, servers, storage systems, and cloud environments. Knowledge of virtualization technologies, data centers, and network architecture.Cybersecurity: In-depth understanding of cybersecurity principles, best practices, and frameworks (such as NIST.

Built and developed the entire IT team from scratch, recruiting and hiring talented professionals across various IT disciplines.Established and executed the IT department's strategic vision, aligning with the organization's overall goals and objectives.Led the implementation and management of all IT infrastructure operations, ensuring seamless.

Remote

• End Point Management - The role is to work closely with business teams to identify and plan the digital transformation effort for multiple platforms such as Skype to Teams – AD Azure – Office 365 on prem to M365 – Map.
• Intune Migration and Deployment of end point devices – Managed Configuration, Testing, Deployment, and continuous Improvement management of hardware devices in the Intune environment – Also led initiative to update.
• Lead complex technology project initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large-scale technology solutions for technology engineering disciplines
• Test and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple.

East Hanover, New Jersey, United States

• 0365 to M365 migration project
• Skype for Business online migration project
• Multi-Factor Authentication project
• Ricoh Printer refresh project for all North America - Printer Management for Ricoh printers. Badge printing – Mobile and Hotspot printing – driver provisioning – installation documentation – Project management
• Accountable for Business as Usual (BAU) delivery of Onsite Service Support (OSS) and Field Service Support (FSS) within a multi-country geography (managing over 20 individuals in a multi-country environment)
• Builds and maintains strong partnerships with key service delivery vendors and internal stakeholders.

Hawthorne, New York, United States

• Managing the service department for Nurse Call Systems in the NY Metro area
• Managing a team of 3 Field Service Technicians and 3 Project Leads (Level 2) including dispatching and assigning service work and on call rotation as needed 24X7 365 a year.
• Creating Jobs and Sales Orders as it pertains to our hospital clients in NetSuite CRM solution
• Billing customers for services rendered
• Invoicing customers and collecting debts when on credit hold.
• Manage and sell the software and hardware maintenance contracts to hospitals.

New York, New York, United States

• Running large scale enterprise application projects for hospitals in the NY Metro region
• Imaging and configuring Servers with Windows 2000-2012
• Imaging desktops with Windows 2000-7
• Site assessments and recommendations regarding updating software and hardware
• Wireless vendor voice integrations (Vocera, Spectralink)
• Rauland Borg, Hill-Rom nurse call systems.