Leading several global teams that support infrastructure and security, utilising G-Suite for collaboration, implementing cloud-unified communications, employing Azure and hosted solutions, and establishing a global DMVPN network. Provide various end-user computing services with an annual refresh plan worth $1.8M. Oversee global offshore IMS and service desk operations and manage a revenue budget of $24M. Successfully deliver multiple million-dollar projects with input throughout the entire lifecycle. Direct 1st Line, 2nd Line, and 3rd Line support solutions and managing a team of around 50 FTEs, including offshore and onshore vendors.Key Achievements• Successfully selected as the top candidate for the CIO role among peers.• Delivered a new remote access Azure Virtual Desktop (AVD) solution to replace the outdated Citrix environment, resulting in stability, scalability, and cost reduction of $171k per year (24%).• Numerous M&A transactions resulting in people/system/process integrations and associated due diligence.• Developed a global employee development program for approximately 50 employees, resulting in the highest functional team engagement scores and increased Gallup scores from 3.39 in 2020 to 4.19, with a function average of 4.05 and a company average of 4.00.• Launched an OT (Operational Technology) Network Segmentation solution to protect manufacturing facilities.• Led a Data Centre rationalisation project, moving from hosted and local solutions to Azure or Google Cloud.• Identified ongoing operational efficiencies and savings through continual reviews of Azure usage, vendor suitability, and organisational structure.

Reported to the CIO, responsible for developing and implementing a global IT strategy, managing the programme portfolio and global demand, and maintaining business relationships with functional and regional leaders. Defined a global IT strategy and roadmap that aligned with the budget. Focused on the supply chain, which included manufacturing, warehouse, and logistics. Built relationships with C-Suite executives to understand business strategies at the highest level. Managed the IT programme portfolio and global demand and participated actively in steering committee meetings for various projects.Key Achievements• Identified global business requirements worth $40 million annually and prioritised requests within a $15 million budget.• Co-led a business transformation project focused on global commercial excellence, emphasising sales performance management.• Provided leadership in creating a global sales and operations planning (S&OP) model and selecting key applications to support it.• Implemented a new S&OP selection solution for demand planning, finite scheduling, and supply planning• Introduced intelligent and automated capabilities to fine-tune inventory, production, and logistics based on customer demand and raw material availability• Rolled out Salesforce.com sales and service modules globally, improving functionality within the system.• Developed a strong bond between the IT and commercial teams to select and launch an e-commerce solution in 22 EU countries. • Led centralisation of logistics from multiple warehouses and logistics providers to a single EU provider.• Managed numerous M&A activities related to application migration, warehouse creation/movement, people, and locations.

As the head of multiple global teams, reported directly to the Chief Information Officer and provided support for all central applications. Managed relationships with Business Unit leaders responsible for defining business and functional strategies and roadmaps. Oversaw functional support and delivery of Finance, HR, Business Intelligence, Administrative, Quality Systems, and Custom Development. Controlled $8M revenue budget. Ensured the successful delivery of multiple projects valued at several million dollars.Key Achievements• Transformed application support and delivery model to a lower cost, greater capability and more scalable solution utilising internal SME and offshore vendors.

Held responsibility for creating and implementing a regional strategy, managing relationships with site leaders, developing an MES strategy, and contributing to business growth and profitability.Key Achievements• Successfully led the manufacturing execution system strategy, resulting in significant savings for each manufacturing facility.• Conducted a thorough RFI and RFP process to select the most suitable vendor and solution.• Created applications tailored to specific needs to ensure maximum efficiency and productivity.• Reduced resource and operating costs while improving manufacturing reliability.

-Reporting to VP Technology Services.-Revenue and Capital budget holder-Responsible for support and administration of personnel and infrastructure across 11 European locations.-Managing teams and vendors supporting a multiple environments.15 direct and indirect reports-Ensure capacity, system utilization, availability, and application performance meets established business requirements.-Research, evaluate, and provide technical solutions to address defined business requirements or problems. -Develop and deploy standardised processes and practices across responsible sites-Responsible for overall management and control of IT assets at the responsible sites-Manage Technology Services infrastructure improvement for responsible sites

Responsible for all infrastructure, support and services. Successful integration of Mothercare and ELC.

Reporting to the Director of IT.£3.4 Million Revenue budget holder.Management of multiple Data Centres across various locations providing Exchange, File/Print, Database and ERP solutions.Introduction of rigorous Change Management and ITIL procedures.Disaster Recovery manager.Team of ~25 staff supporting and developing the infrastructure consisting of Helpdesk, Technical Services, Operations, Technical Architects and 3rd parties responsible for all call logging and rectification in the desktop, server, application, LAN, WAN and store EPOS support areas in multiple locations.Setting objectives, targets, and final recruitment assessment.Design, specify and establish UK and International remote offices including data, voice, Wireless LAN and desktop with WAN connectivity to the centre.Responsible for support of Windows NT/2000/2003 and AS400 critical server support, proactive maintenance and monitoring.Senior 3rd Party management and contractual negotiation.Produce, propose and implement technical projects such as:Integration and consolidation of ELC and Mothercare infrastructure - £1m + project.Secure and functional remote access solution design - Citrix/2x/Terminal Services/SSL VPN Extranet.Novell to Active Directory Migration.Continual desktop refresh and asset management.Delivery of Blackberry Enterprise and other handheld technology.Installation of IBM / HP Blade Server technology in line with IT strategy.Avaya Head Office TDM / VOIP telephony installation.

Leading a team of 8-10 engineers, setting goals and objectives based on contracted services.Delivering services on behalf of Atos Origin to Lucent Technologies - GSM/UMTS world headquarters, Swindon.Adhering to and monitoring strict Service Level Agreements, and ensuring awareness within the team.

Supporting 900 users in a Windows 9*, NT 4.0 and Win 2K environment in any aspect of their desktop and networking needs. MS Office, desktop imaging, PDA and LAN.Installation and configuration of Wavelan wireless network components, either on laptops or hand held PDAs.Installation, configuration and support of a variety of software applications, including Microsoft Office, Fault finding and installing 10/100 network and Avaya telephony.

Cisco router configuring various models 800 - 2600 series. Experience of further models includes, Ascend, 3-Com, Web Ramp, D-Link and Net gear.Setting up Internet services, including web based, SMTP feed or pop3 mail systems, dial up accounts.Allocating IP addresses and sub netting involving good knowledge of TCP/IP.NT and UNIX servers - creating virtual web sites using IIS 4.0 and dealing with any issues on the NT servers.Providing 1st and 2nd line LAN configuration advice and support.

Support Desk Controller, challenged to meet intensive tasking through supervision of up to 30 personnel.Training and examining of individuals in numerous engineering activities.Systems rectification and diagnosis, balancing resources available.Extensive 1st and 2nd line servicing and maintenance of aircraft.Three year Intensive Apprenticeship leading to fast track promotion.