Senior Universal Teller/ Back Office/ Customer Service
Egypt
in USAID UNIT 1.Vault opening/ closing, and ensuring that access to vault is registered and dually signed by designated staff. 2.Supervise ATM opening and replenishment & ensuring that the same is performed in strict adherence to the prescribed procedures and controls.3.Ensure that all ATM GL’s are balanced on a daily basis.4.Ensure that the exchange rate board is updated on a regular basis. 5.Check and balance tellers cash GL, accounts / dummy accounts 6.Ensure that all cash in excess of the approved branch overnight limits are properly reported / cash arranged shipment to central vault.7.Perform financial and service transactions for all customers cash, back office and customer service tasks( deposits, withdrawals. draft issuance, cashing checks, FX transactions, internal transfers, outgoing remittance, bank statements, ordering chk books, loan request, open new accs#, data updates, POS transactions and settlements, CDs, TDs, CC# & DC# issuance and replacement requests, chks for collection .....etc) in an efficient and effective way.8.Prompt and efficient action on all queries pertaining to the area (MAIL).9.Ensure that suspense dropped entry’s are investigated and rectified immediately.10.Close teller cash at the end of day. 11.Ensure that all related customers’ transactions are reviwed. 12.Ensure that all system related issued are promptly reported and rectified.13.Ensure that all procedures, controls and policies are strictly adhered to.14.Ensure timely liquidation of all difference accounts & dummy booking, according to their benchmark.15.Ensure the adherence of SOP, Central Bank local requirements and standard operating procedures.16.Describe and/or demonstrates the use of all distribution channels (ATMs, CIBonline, CIB app, Smart wallet ).17.Ensures the safety and soundness of customers' and CIB's assets.18.responsible for control and operating issues.19.Delegate duties and train Junior Tellers.20. detecting faked note.