Peter Saunders Email & Phone Number

Hatfield, England, United Kingdom

The Technical Site Support Manager is a key stakeholder throughout the new site development program, post-construction phase, and build, inspiring and motivating talented on-site Operational Systems and Technology support teams, creating a loyal, focused and dynamic working environment which is reflective of the Ocado values. I will be directly responsible.

Billericay, England, United Kingdom

Royal Mail - Delivery Driver & Postman

Working From Home

I took on a senior escalation role that involved balancing diverse business needs to ensure optimal outcomes. In this capacity, I developed and implemented Key Performance Indicators (KPIs) and objectives that drove and measured continual service improvement, best practices, and iterative efficiencies.From the initial 'go to market' scoping to ongoing.

London, United Kingdom

In my role, I maintained strict compliance with ISO 27001 and 9001 standards, covering Data Centres and core network operations. Business continuity efforts were a top priority, as I supported licensing and asset inventory, while overseeing a team of 16 engineers, both onshore and offshore.I provided crucial leadership in post-major Incident Reporting and.

Hatfield

I took full ownership and provided support for the ITIL V3 service design, transition, and transformation process, focusing on optimizing service delivery efficiency. In this capacity, I closely monitored and approved overtime, standby, and expenses, while also managing standard pay systems using CATS/MARS.Leading by example, I facilitated and directed.

London

Stepping into a leadership and mentoring role, I provided guidance and support to the engineers, becoming their go-to escalation point for any staff-related matters. This approach ensured their continuous professional growth and development while maintaining a positive team dynamic.I took charge of the management of Onsite Engineer incident requests.

• Liaised with clients regarding IT Infrastructures and provided advice regarding server & workstation solutions, networks, virtualisation solutions such as VMware or Hyper-V, Hosted solutions such as Hosted Desktop &.
• Retention of clients worth £500,000 per annum
• Gaining new business from existing client base, approx £80 - £100k, this involved being part of the project team involved in providing proposals to existing clients to up sell new infrastructure/solutions, from proof.
• Assisted Business Development department with RFP/PQQ for winning new business and reviewing and proof reading tenders/proposals to be presented to clients.
• Ability to communicate with CEO’s, FD’s and High level Managers.

• Sourcing and acquiring new business opportunities by discussing with potential clients the merits of virtualising their current physical server & desktop infrastructure to a fully virtualised infrastructure and the.
• Gaining new business from existing client base.
• Achieving weekly appointment targets.
• Part of kick off team discussing proof of concept with potential clients to then assist internal project team to produce virtualisation proposals.
• Achieving VMware Sales Professional 4 certification.

London, United Kingdom

• Assisted with the initial start up and launch of the company that was to provide low cost IT solutions to the borough of Tower Hamlets.
• Part of project team that dealt with PQQ/RFP and that tendered and won the initial two IT support contracts that supported the start up of Cressy IT, single and multi site solutions with each contract value approx £15k.
• Organised company website and start up documentation, supplier contracts, initiated advertising and promotional material, managing staff.
• Sourcing and acquiring new business opportunities, server/desktop/network solutions plus a repair service to local residents.

• Sourcing and acquiring new business worth £12k GP.
• Advised on server/workstation/network solutions for clients.
• Bids/Proposals - Organised kick off meeting with clients and dealt with proof of concept then assisted with internal teams with RFP/PQQ to produce proposals to present to clients, single and multi site solutions.

• Project managed the start up and opening of two branches.
• Implemented and supported two branch IT infrastructure plus site to site VPN, managed IT incidents and dealt with updates/upgrades/repairs etc.
• Provided bid/tender proposals that were produced and won for smaller scale housing projects if we were asked by house builders to assist with selling new build properties.
• Organised employee and supplier contracts, Payroll and financial reporting, Staff management, managing the supply and demand of the property portfolio, sales negotiations and inspections.

• 2003-2004 CNE Transmission Design Engineer.
• Pre Sales Network Design including liaising with internal project teams and clients regarding PQQ and RFP, I was involved in scoping and costing suitable standard and non standard data and global transmission network.
• Solutions – Ethernet, DWDM, SDH, Dark Fibre, Broadband involving Cisco, Nortel etc.
• 3rd Line support of company’s core data/transmission network.2002 - 2003 European Data EngineeringTeam Leader
• Management of ten engineers involving scheduling, one to one development meetings, allocation of resources to manage company’s internal data network and out of hour’s response teams.
• Pre Sales Network Design including liaising with internal account/project teams and clients regarding PQQ and RFP, Our team were the data experts in the company and were always involved by worldwide project teams to.

• Planning and organising of major branch IT rollouts within the financial sector.
• Installation of desktop and server solutions within banking and financial sectors involving installation, commissioning and support and all relevant software in line with laid down processes and procedures, advanced.
• Awards for above and beyond service and support.

Ba, Practical Theology

Practical Theology three year coarse

City & Guilds, Electronic Servicing

Cse, English, French, German, History, Geography, Mathematics, Home Economics, Pe, Sciences X 2