Peter Saunders Email & Phone Number

Hatfield, England, United Kingdom

The Technical Site Support Manager is a key stakeholder throughout the new site development program, post-construction phase, and build, inspiring and motivating talented on-site Operational Systems and Technology support teams, creating a loyal, focused and dynamic working environment which is reflective of the Ocado values. I will be directly responsible for the performance of the onsite support teams across multiple Ocado locations in the EMEA region and across multiple client operations.

Billericay, England, United Kingdom

Royal Mail - Delivery Driver & Postman

Working From Home

I took on a senior escalation role that involved balancing diverse business needs to ensure optimal outcomes. In this capacity, I developed and implemented Key Performance Indicators (KPIs) and objectives that drove and measured continual service improvement, best practices, and iterative efficiencies.From the initial 'go to market' scoping to ongoing operations, I fostered engagement throughout the lifecycle, actively participating in Change and Problem Management, Service Improvement, and eventual decommissioning processes. Adherence to relevant standards such as ISO 27001 and 9001 was a priority, and I provided systems to manage, measure, and mitigate risks associated with the cloud services under my team's oversight.I was dedicated to building a highly effective, collaborative, and customer-focused operational environment. My commitment to excellence in service delivery and maintaining strong stakeholder relationships was unwavering. I played a key role in setting up an offshore Business-As-Usual (BAU) function, facilitating training and knowledge sharing sessions led by onshore Subject Matter Experts (SMEs). My contributions were recognized by the ITO Division, and I was selected to represent the division in a broader Employee Engagement initiative.

London, United Kingdom

In my role, I maintained strict compliance with ISO 27001 and 9001 standards, covering Data Centres and core network operations. Business continuity efforts were a top priority, as I supported licensing and asset inventory, while overseeing a team of 16 engineers, both onshore and offshore.I provided crucial leadership in post-major Incident Reporting and Root Cause Analysis, contributing to the creation of essential documentation and maintaining a well-organized knowledge base. My responsibilities extended to the operational aspects of Data Centres, including technical infrastructure and personnel management.Striving for continuous improvement, I identified areas for enhancement in Network operations and implemented industry best practices. I cultivated a culture of excellence within the operational team, playing a pivotal role in driving operational efficiency and ensuring reliable, high-performance network services for Advanced and its Managed Service Customers.

Hatfield

I took full ownership and provided support for the ITIL V3 service design, transition, and transformation process, focusing on optimizing service delivery efficiency. In this capacity, I closely monitored and approved overtime, standby, and expenses, while also managing standard pay systems using CATS/MARS.Leading by example, I facilitated and directed team meetings, addressed recruitment requests, forecasted headcount requirements, and oversaw the Starters & Leavers processes. I also managed Health, Performance, Innovation, Safety (HPIS) initiatives and drove Attendance Management strategies to ensure a healthy and productive workforce.To foster seamless technical service delivery, I established a strong collaborative relationship with the Computacentre service management team. This approach ensured the implementation of efficient systems and processes, guaranteeing appropriate customer access for staff members and contributing to a well-functioning operational environment.

London

Stepping into a leadership and mentoring role, I provided guidance and support to the engineers, becoming their go-to escalation point for any staff-related matters. This approach ensured their continuous professional growth and development while maintaining a positive team dynamic.I took charge of the management of Onsite Engineer incident requests, meticulously adhering to Capita's stringent quality assurance standards and best practices. This dedication allowed us to consistently achieve SLA and KPI targets that were set for the engineers under my direct supervision.To facilitate ongoing progress, I meticulously crafted and maintained comprehensive personal development plans for each engineer. Through a structured appraisal process, I established clear and measurable objectives that fostered growth and career advancement, contributing to a team that excelled in both performance and individual development.

• Liaised with clients regarding IT Infrastructures and provided advice regarding server & workstation solutions, networks, virtualisation solutions such as VMware or Hyper-V, Hosted solutions such as Hosted Desktop & Servers to fully managed Data Centres plus Cloud based solutions such as Hosted Desktop/Server or Microsoft BPOS, I also liaised with Telcos to provide data/telephony solutions such as VOIP, broadband, leased lines, line of sight.• Retention of clients worth £500,000 per annum• Gaining new business from existing client base, approx £80 - £100k, this involved being part of the project team involved in providing proposals to existing clients to up sell new infrastructure/solutions, from proof of concept to kick off meetings with various stakeholders to proof reading to proposal presentation, single and multi site solutions.• Assisted Business Development department with RFP/PQQ for winning new business and reviewing and proof reading tenders/proposals to be presented to clients.• Ability to communicate with CEO’s, FD’s and High level Managers.

• Sourcing and acquiring new business opportunities by discussing with potential clients the merits of virtualising their current physical server & desktop infrastructure to a fully virtualised infrastructure and the benefits of energy saving, return on investment to future spend etc.• Gaining new business from existing client base.• Achieving weekly appointment targets.• Part of kick off team discussing proof of concept with potential clients to then assist internal project team to produce virtualisation proposals.• Achieving VMware Sales Professional 4 certification.

London, United Kingdom

• Assisted with the initial start up and launch of the company that was to provide low cost IT solutions to the borough of Tower Hamlets.• Part of project team that dealt with PQQ/RFP and that tendered and won the initial two IT support contracts that supported the start up of Cressy IT, single and multi site solutions with each contract value approx £15k p/a.• Organised company website and start up documentation, supplier contracts, initiated advertising and promotional material, managing staff.• Sourcing and acquiring new business opportunities, server/desktop/network solutions plus a repair service to local residents.

• Sourcing and acquiring new business worth £12k GP.• Advised on server/workstation/network solutions for clients.• Bids/Proposals - Organised kick off meeting with clients and dealt with proof of concept then assisted with internal teams with RFP/PQQ to produce proposals to present to clients, single and multi site solutions, proposal values won were up to £250k.

• Project managed the start up and opening of two branches.• Implemented and supported two branch IT infrastructure plus site to site VPN, managed IT incidents and dealt with updates/upgrades/repairs etc.• Provided bid/tender proposals that were produced and won for smaller scale housing projects if we were asked by house builders to assist with selling new build properties.• Organised employee and supplier contracts, Payroll and financial reporting, Staff management, managing the supply and demand of the property portfolio, sales negotiations and inspections.

2003-2004 CNE Transmission Design Engineer.• Pre Sales Network Design including liaising with internal project teams and clients regarding PQQ and RFP, I was involved in scoping and costing suitable standard and non standard data and global transmission network solutions involving switches and edge equipment plus liaising with external suppliers for data solutions and bandwidth requirements to then design and produce the solution aspect for the final proposal such as network diagram, bandwidth availability and full infrastructure costs, in most cases I would be part of the team that would discuss the solution with the client in the proof of concept stage, in many cases our department would have to pre test and trial equipment/solution prior to commissioning.• Solutions – Ethernet, DWDM, SDH, Dark Fibre, Broadband involving Cisco, Nortel etc.• 3rd Line support of company’s core data/transmission network.2002 - 2003 European Data EngineeringTeam Leader• Management of ten engineers involving scheduling, one to one development meetings, allocation of resources to manage company’s internal data network and out of hour’s response teams.• Pre Sales Network Design including liaising with internal account/project teams and clients regarding PQQ and RFP, Our team were the data experts in the company and were always involved by worldwide project teams to assist with national and global non standard data solutions from proof of concept to proposal presentation to client, in most cases we would have direct contact with the client to discuss the solution, we would test the proof of concept, we would then provide the required solution information to be added into the final proposal documentation, in most cases we would proof read before submitting to client.• 3rd Line On/Off site support of company’s core data/transmission network and support of existing clients.1999 – 2002 Data Engineering Installation Engineer.As above Engineer not Team Leader.

• Planning and organising of major branch IT rollouts within the financial sector.• Installation of desktop and server solutions within banking and financial sectors involving installation, commissioning and support and all relevant software in line with laid down processes and procedures, advanced engineering support as lead engineer.• Awards for above and beyond service and support.

Ba, Practical Theology

Practical Theology three year coarse

City & Guilds, Electronic Servicing

Cse, English, French, German, History, Geography, Mathematics, Home Economics, Pe, Sciences X 2