Security vulnerability analysis and remediation

Current client is a large Financial Services provider. I'm providing IT Operations Consulting and Infrastructure Support. Working in SCCM, vSphere, Horizon view, MS Office, FollowMe Print, Service Now and much more.

• Revised IS Service Delivery methods and helped develop a Tactical Operations Center (TOC).• Coordinated the Tech Admin team’s Devices service line, providing 2nd level hardware, software, Active Directory support and security for over 25,000 clients. • Member of the IS Change Advisory Board, the IS Employee Advisory Team and the Hospital Downtime Committee; End User Advocate. • Promoted technical functionalities, service integration points, industry road maps and best business practices, across multiple Operations and Engineering teams. • Product development and testing, version change control, new product deployment and service decommissioning. • Development of IS policies, standards, operational run-books, and educational materials for both IS staff and clients. • Performed security risk assessments, recommended risk mitigation solutions and improved security compliance and system hardening standards.Service Line includes: • Security Authentication and Compliance for account standards, Network rights (Active Directory), Local rights, Remote workstation access, Standards for request processing, Security Auditing and Compliance• Security tools include: SafeServlet, Check Point, MBAM/Bitlocker, FileVault, anti-virus tools, and Computrace.• Fleet Management for Workstations, printers and peripherals - tools include: SCCM (2012), JAMF Casper, SCOM, LexMark Site Audit.• Software and OS administration, including Patch process administration for Windows and OSX.• Application ownership and standards for Anti-malware tools, Abode products, Microsoft products and SnapComms.

Second / Third Level IS Operations support• Coordinated the CTT’s support/project efforts with the Principals and Supervisors of other IS teams.• Responsible to IS Management/Leadership for the CTT’s Service Level Agreements• Initiated IS Asset Tracking practices• Cross-Trained support team members and consulted on OS Deployment, Patch Management, Application Upgrades

Second Level IS Operations support• Established standards for Windows and Macintosh OS Deployment / Upgrades / Patch management• Oversaw Clinical and Business application installations, upgrades, and management• Provided an escalation point to Service Desk Analysts and Field Technicians • Documented Policies/Procedures, IS Operations Manual • Provided support and control of Remote Access solution for Clinical Devices• Led and contributed to multiple IS projects, including: Novell retirement; Active Directory implementation; Groupwise migration to Outlook and subsequent upgrades; Enterprise-wide USB Flash Drive and Hard Disk Encryption

LANDesk Management Suite and FrontRange HEAT Value Added Retail sales/servicesPre-sales technical consulting:• Product and Services presentations, onsite or via WebEx• Business/Systems information gathering and needs assessment• Application architecture design• Development of project proposals and Statements Of Work (SOWs)Product implementation:• Project monitoring and reporting• Server(s) integration to network and directory services• Database creation• Application installation, configuration and testing• Data replication implementation and testing• Data backup/recovery strategy coordination and implementation• Workflow re-engineering• Best business practices and policies documentation for application administration and optimal utilization• Curriculum-based and ad-hoc trainingPost-sales maintenance and support: • Moderate the corporate Technical Support Website. • Research and resolve client issues related to supported technologies• Remote support• Ongoing needs assessment• Application upgrade consulting and/or managementPartial Client list (these are some of the accounts for which I personally performed consulting and/or implementation services): Affiliated Computer Services American Electric Power Arter & Hadden, LLC. National Transportation Safety Board North Carolina Department of Health and Human Services Prince George’s County, MD The US Court of Appeals The US Tennis Association The Baltimore Sun The Chicago Tribune The City of Washington, DC The City of Ft. Wayne, Indiana The City of Evansville, Indiana The United Negro College Fund University of Massachusetts, BioLab US Steel

•System Life-Cycle administration, standards and documentation•Application Packaging standards and methodologies; creation and testing•Monitor and report on application usage against licenses owned and active contracts•Train and support IT staff on client/system support automation and troubleshooting tools•Lead cross-functional teams to establish and maintain IT Quality Assurance; to ensure that IT practices and goals are aligned with the business objectives•Inventoried, standardized and managed workstation hardware, operating systems and applications by implementing and administrating LANDesk Management Suite (LDMS) servers in Rodale’s Emmaus, Pa. and London offices, and by deploying LDMS client agents to all workstations in Rodale’s Emmaus, New York, Chicago, Detroit, Savannah and southern California offices. Network Analyst•Administer networked applications and websites. •Oversee delivery, availability, change management and quality assurance for all enterprise applications and their host servers. •Research, analyze, test and configure new/upgraded applications.•Coordinate application and data backups and restores•Serve as backup email administrator•Conducted regular disaster planning analyses for critical systems •Evaluated and re-designed enterprise antivirus policies and practices.Lead Technician:•Supervise, deploy and train a staff of 2-5 field technicians.•Coordinate problem resolution methods between Technicians, Helpdesk and Business Analysts.•Document common troubleshooting methods and solutions to known issues.•Interview prospective technicians.•Improved service call response time by coordinating helpdesk and technicians•Reduced call volume on common calls by communicating solutions to end-users via Business Analysts

•PC/MAC configuration, installation and repair.•Earn and maintain Manufacturer’s Certifications on dozens of systems and peripherals.•Train new technicians.•Teach Intro to Computers classes to clients.

Designed and built a report generator for viewing and reporting on mainframe resource usage.

Mainframe Operator, IO Control Clerk, Media LibrarianServed two years overseas, European TheaterWorked as liaison between military data center and local nationals working for US ArmyPromoted through rank of Specialist, 4th class (E-4)