Peter Scott Email and Phone Number

Primary School ICT Support with a difference. www.firstclassict.co.uk

IT Support Technician for Primary Schools in the Local AreasServer 2003, 2008, 2008r2Group PolicyActive DirectoryWindows Deployment servicesWindows Update ServicesSophos Enterprise ManagementSmart Boards & ProjectorsWireless NetworkingNetwork CablingSwitches & RoutersApple Mac DeploymentApple iPad Deployment & Management using MDMAndroid Tablet DeploymentLaptop & Desktop deployment and managementSoftware DeploymentICT Suite setup

Field Engineer / In house IT support

− Multi Machine Refresh over 3 Sites− Windows 7 HP Desktop Rollouts− Windows 7 HP Laptop Rollouts− Users Data Migration− Desktop & Laptop builds / rebuilds using SCCM− Software deployment using SCCM− Active Directory user maintenance− Printer Installs− Floor Walking− Manual software installs− Asset Management

Deployment of new Dell GX790's and e5520's in a windows 7 & Office 2010 environment.Migration from windows XP to windows 7Configuration and troubleshooting of MED-V

Desktop rollout across new centresIT support across 11 centresInstallation and configuration of network switchesPatching of telephone systemSoftware installsReimaging of desktops of laptopsUpgrades

Break Fix repairs to SLA of PC's, Laptops, Printers, Scanners, Servers, Comms equipment.Warranty repairs to Desktop, Laptops and PrintersSoftware Rebuilds.Installation of PC's, Laptops, Printers, Scanners and other Peripherals.Troubleshooting user problems over the phone and with remote control technologies.Onsite cover engineer at ITV and Clariant for holidays / sickness.The ability to manage, maintain, troubleshoot and support our users networks, IT equipment, software and services Installation & Resolution of issues with customers Network infrastructure at their premises.

PC repairs, Builds, upgrades and configurationOn site maintenance.Installation / configuration of Windows XP, 2000, 98 & NT4. On site installation (Schools and Colleges).New Product Testing.Installation of Printers, Scanners and other Peripherals.Solving Hardware compatibility problems.

PC Building.Problem Solving.Technical Support.Field Maintenance.Bench Repairs.Customer PC Upgrades.Installation and Configuration of Windows 95/98 and Microsoft Office products.Microsoft Proxy Server.Configuration of Windows NT4 Servers, NT4 & Win95/98 Clients.Installation of Routers and other networking products.Work with Windows 2000 Pro, Server & Advanced Server.Repair and Upgrade of Compaq, Fujitsu, IBM, Own Brand, Dell, Toshiba and many other PC's. HP, Epson, Lexmark, Cannon, Panasonic and Brother Printers.

Duties include:Repair of Compaq, IBM, Dell and own brand PC's.HP, Epson, Citizen, Lexmark Printers to board level in the field.Customer Computer Upgrades.Installation and Configuration of Software. Halifax Building Society, Halifax - On-Site Engineer.Duties include:Configuration Installation and Repair of Compaq PC's.HP and Epson Printers.Modems and Network Products.Structured Cabling.Installation and Configuration of Windows3.1/95, Microsoft Office products and specialised software to customer specification.

Repair of Compaq, IBM, Toshiba and all other Major Manufacturers PC's, Laptops and Peripherals to board level in the field.Received Compaq Accreditation.Customer Computer Upgrades.

Field Service (Board Level).Work on Amstrad, IBM, Tandon and Compaq PC's. In-house Service (Component and Board Level).Service Administration.Spares Sourcing and Ordering.Technical Support.Invoicing.Site Survey.Maintenance Contract Quotations.Machine Assembly and Upgrades.

Field Service.In-house Service.Machine Upgrades.Delivery and Set-up.

Component Level Repair of PC's, Home Computers, Monitors and Printers.