Peter Smith Email & Phone Number

Jarrow, England, United Kingdom

Essentra Components is a global, hassle-free, market leader in plastic injection moulded, vinyl dip moulded and metal components.We've been demonstrating our expertise as a manufacturer for over 65 years and our components are found in almost any industrial application. With 2,500 experts around the world, we solve the challenges of customers every day in.

Newcastle Upon Tyne, England, United Kingdom

• Responsible for developing a Sales Team by implementing sales techniques that allow the Team to meet its sales target.
• Provide objectives and develop reward schemes for productivity, these motivate new hires and tenured agents alike.
• Communicate any issues to operations to reach business goals effectively.
• Motivate the Team with clear goals and objectives to provide them with direction.
• Prioritize mentoring, coaching, and supporting the Team, creation of a Team Competencies group with the focus on helping individuals develop their skillsets and prepare them for a career journey within the company.
• Identify performance issues and implement corrective action with 1:1’s, action plans, and documented discussions.

Newcastle Upon Tyne, United Kingdom

• Nurture and sell to a defined territory (Italy).
• Prospect, develop, qualify, and close new and existing leads.
• Manage pipeline in Salesforce (CRM) to provide weekly forecasts.
• Own and manage existing accounts for additional cross-sell and upsell opportunities.
• Forging strong relationships with customers and delivering excellent CX (customer experience).
• Perform online presentations and demonstrations.

Newcastle Upon Tyne, United Kingdom

• Providing customer service and technical support to the Pxx xxx division
• Promoted from level 1 – clustered gold
• To level 2 – clustered gold
• To Disputes and claims – clustered gold
• Ensuring that all stats are reached and dedicating 100% for the NPS and resolve rate score
• A very challenging and fast paced job

UK NE26

• Providing strong leadership and direction to the entire restaurant team, to ensure the smooth and efficient day-to-day operation of a high-volume restaurant
• Ordering stock and controlling purchases to reduce costs, minimise wastage and achieve profitable operations
• Focusing the team on prioritising exceptional service and developing long-term customer relationships to encourage repeat business and personal recommendations
• Liaising extensively with customers to identify and meet their needs, resolve their complaints in a professional manner and respond to their enquiries
• Proactively identifying new business opportunities and maximising every chance to drive sales and increase turnover
• Monitoring sales and performance, in order to generate concise, informative and regular reports for the owners

UK

• Promoting and up-selling food and wine in order to increase the spend-per-head and positively impact profitability
• Increasing brand awareness by engaging with the local business forum, churches, the golf club and other local groups, resulting in repeat business
• Driving compliance with health, safety and hygiene regulations Key achievements
• Successfully creating a niche in a highly competitive region
• Building a strong reputation for the company within the local community

Italy

• Building a customer database of contact details, and maximising the information available to engage with customers via SMS and email
• Delivering a consistently high standard of customer service, and coordinating day-to-day activities to ensure efficient and profitable operations
• Recruiting, training and developing a team committed to delivering a memorable guest experience Key achievements
• Achieving a 25% reduction in costs by purchasing ingredients and beverages at source wherever possible
• Winning a valuable contract with the local government for their private dining functions, including events with well-known actors, authors, musicians, politicians and public figures, resulting in positive publicity
• Approaching local businesses to promote the restaurant for their staff Christmas dinners, leading to repeat business from the staff attending