Peter Stables Email & Phone Number

Leading a number of improvement projects, covering back office, Regional Underwriting, and the Speciality Lines business.

Providing Performance Improvement, Lean Six Sigma, and project management expertise on a contract basis.Successfully supported the Operational Excellence, Continuous Improvement, and Risk & Control teams across a number of clients with each initial engagement being extended.RSA - Contact Centre Performance Improvement, Regulatory Risk & Controls remediation project, Simplification programmeDomestic & General - E2E complaints process reviewEON - Field-based performance improvement, Contact Centre optimisation

Successfully project managed the introduction and embedding of innovative new Paint Technology (Nitrotherm) and a programme of other Booth Upgrades to multiple sites across the UK Assistance accident repair network. Working independently but in a matrix structure I was responsible for managing external suppliers across 10 sites successfully transitioning new technology and ways of working into BAU activity without impacting unit production.Working closely with the supplier, site management and painters themselves I delivered the first major successful UK Nitrotherm deployment in this market sector.

Responsibilities:Leading major projects within the recent Direct Line Re-boot programme. Specifically within the groups Accident Repair Centres I led a project to improve the key measure of repair time (Keys to keys) across multiple sitesLeading 16 week holistic Lean transformation deployments following a McKinsey led 5 lens approach I successfully led 2 Contact Centre projects, another in a complex back office department with over 90 separate processes, and a further risk and compliance project within the Brand Partners team, standardising processes in a client facing and account management environment. In all cases achieving improvements of at least 15%. I led teams of between 2 and 4 staff, both full time Lean agents and also seconded SME’sWorking in the Sustainability team I collaborated to develop a Lean sustainability audit to gauge a site or departments Lean Systems maturity and develop subsequent action plans for site managers. This was an improvement on the previous process, requiring fewer man hours whilst improving clarity for the internal customer

● Successfully led projects within one of the largest Public Sector Lean transformations at the Department for Work & Pensions (DWP) in conjunction with Cap Gemini and LMR (The Lean Partnership)● Developed internal Lean Experts within DWP by running intensive capability transformations, training and coaching in “live” process environments.● Project Managed combined Ad Esse and client team transformations in Public Sector, Central Government, Local Government, Police, Third Sector, utilising Kaizen Event methodology● Account Management following Huthwaite International consultative sales SPIN techniques● Ad Esse internal Quality Manager responsible for setting up quality systems, gaining ISO accreditation and managing annual accreditation audits

Interim position with overall responsibility for Manufacturing, Customer Service, Maintenance, Logistics, Production Planning, Purchasing & QA● Leading a team of 7 managers over 12 months, I successfully integrated 45% volume increase into existing plant reducing outsourcing costs and delaying planned capital expenditure. Also improved production efficiency by 16% and reduced finished stock inventory by 22% at the same time as maintaining 98% order fulfilment