Peter Ward Email & Phone Number

Provide in-person and remote technical support for 300 employees across 10 campuses, including executive staff, at one of the largest churches in the US. Utilize a ticketing system to triage incoming requests. Set up, maintain, and troubleshoot Apple/HP laptops, iPads, touchscreen PCs for kids/volunteer check-in, Square POS terminals, Android/iPhone, Zoom room equipment, and Xbox consoles. Make changes in Active Directory, utilize Kaseya and Remote Desktop for remote support, JAMF for Mac/iPad management, update domain blacklist for phishing attempts, assist with password resets. Mail setup and MFA support with Microsoft 365. AssetPanda for inventory tracking. Escalate issues to the infrastructure team as needed.

Consistently provide world-class customer service and sales guidance to current and prospective customers. Apple Masters program member. Entrusted with keyholder status. Twice recognized as a top performer in the region, top 1% of the company. Trouble-shoot Android/iOS platforms. Remote customer chat support on t-mobile.com. Fulfill operational duties related to inventory and systems maintenance.

Greater Minneapolis-St. Paul Area

Teach 1-on-1 lessons to students from elementary to elderly ages in a variety of musical styles. Take complex concepts and make them accessible, all while keeping a student’s interests and goals at the forefront. Manage all of the advertising, scheduling and bookkeeping.

Review patients’ medical charts to accurately assign CPT and ICD-10 & 9 diagnosis codes. Communicate daily with providers to clearly educate on proper coding processes. Entrusted with the independence to telecommute.

Review patients’ medical charts to accurately assign CPT and ICD-9 diagnosis codes. Provide clear communication with providers to educate on proper coding processes. Handle patients’ billing questions and process patient payments.

Learn and play songs to facilitate worship services in a contemporary style. Accurately learn guitar/bass parts by ear or by reading charts. Transcribe charts and assist with song selection.

Diploma, Medical Coding Specialist

Associate Of Arts And Sciences (A.A.S.), Music Performance, Guitar

Associate Of Arts (A.A.), Liberal Arts And Sciences/Liberal Studies

Associate Of Arts And Sciences (A.A.S.), Music