- Currently overseeing the development and implementation of policies, procedures, and systems for business administration and logistics, while conducting in-house training on organizational policies and compliance.- Actively assigning roles and responsibilities to administration personnel, evaluating their performance, providing coaching, and offering guidance to enhance overall efficiency.- Leading office supplies inventory management, procurement processes, and tracking expenses for budget preparation.- Actively preparing departmental budgets by assessing expenditures and managing expenses to align with allocated resources.- Actively managing procurement of office supplies, including vendor identification, evaluation, supply chain monitoring, documentation, compliance assurance, quality verification, invoice audits, and ensuring timely vendor payments.- Actively drafting, amending, and enforcing office policies, ensuring compliance with the Occupational Safety and Health (OSH) Act and timely license renewals.- Facilitating seamless information exchange within the department to support business operations.- Actively overseeing office equipment servicing and maintenance of office facilities for continuous functionality.- Actively managing distinguished guests and visitors, coordinating their travel and accommodation arrangements to ensure a pleasant and hassle-free experience during their stay within the organization.

- Actively tracking project performance for all team members and delivering constructive feedback.- Ensuring the overall achievement of team performance objectives, operational performance, schedule adherence, and team quality.- Monitoring and reporting on project performance, providing feedback, and taking appropriate corrective action.- Providing floor support, managing escalations, and ensuring agents meet their personal targets and deadlines.- Conducting regular coaching and training sessions on new and existing products and process changes.- Supervising quality standards, conducting regular assessments, and leading weekly performance reviews for all team members.- Preparing daily individual performance activity reports, incident logs, and shift planners to meet business standards.- Fostering teamwork through effective communication and gathering feedback in regular team meetings.- Enforcing organizational policies for customer service and ensuring understanding of procedure changes.- Maintaining associate databases and collaborating with senior management to align on project conversion rates.- Conducting team onboardings and product training, performing project gap analysis, and managing leave.

● Processing data as per client specification● Entering data into existing databases as required by the project managers● Maintain data work requirements by following data program techniques, and proceduresand meeting and maintaining the required quality threshold.● Verify entered data by reviewing, correcting, deleting, or reentering data; purging files toeliminate duplication of data.● Contribute to team effort by accomplishing related results as needed.● Perform any other duty as may be required or assigned

Act as a key liaison between various departments to facilitate smooth operations and enhance the overall guest experience.Ensure that all staff members consistently provide the highest level of service to guestsmaintaining a reputation for excellence.Implement strategies to improve guest satisfaction scores, including streamlining check in processes and providing coaching on effective resolution of challenges.Develop and manage schedules for hotel staff to optimize service coverage and operational efficiency.Organize and oversee employee engagement events to promote teamwork and a positive work environment.Handle guest inquiries and complaints with professionalism and empathy, offering appropriate solutions and compensation when necessary.Collaborate with other supervisors and management to continuously improve service delivery and operational processes.