Operations Manager
CurrentOversee the company’s banking operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/ electronic banking operations. Supervise the entire operations of the branch, from ensuring the attainment of company goals to overseeing everyone provide excellent customer service. Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures. Manage the Bank’s operational risk exposure by supporting it to identify areas of operational risk exposure and by developing and implementing corrective action. Supervise the activities of sales team by directing, managing and motivating the sales team members so that they can together achieve the sales targets or set figures. Establish and review key operational risk indicators/key control standards and formulate action plans to minimize exposure to losses. Establish and maintain systems and procedures for analysis and evaluation of ongoing investments/projects