Oversee the company’s banking operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/ electronic banking operations. Supervise the entire operations of the branch, from ensuring the attainment of company goals to overseeing everyone provide excellent customer service. Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures. Manage the Bank’s operational risk exposure by supporting it to identify areas of operational risk exposure and by developing and implementing corrective action. Supervise the activities of sales team by directing, managing and motivating the sales team members so that they can together achieve the sales targets or set figures. Establish and review key operational risk indicators/key control standards and formulate action plans to minimize exposure to losses. Establish and maintain systems and procedures for analysis and evaluation of ongoing investments/projects

Maintained and grew profitable business through disciplined and proactive businessdevelopment and relationship management. Attained established bank production goals through active participation in sales management. Devised plans on how to increase revenues and how to retain satisfied clients to make long- term business with the Bank.Ensured credit officers present and recommend proposals to credit risk management to the required minimum standards for approval.Compiled and submitted monthly delinquency reports for the branch to head, credit risk management.Ensured on-going compliance with regulatory requirements and prepared various credit reports to be presented to Senior Management.Managed the branch cash limitation requirement and conducted orientation for new employees for the back office operation