Results-oriented manager with extensive experience leading cross-functional teams to improve efficiency, reduce expenses, and enhance service levels. Drives optimal service delivery to major corporate clients in banking, energy, sales, and transportation. Mobilizes teams of up to 50 engineers, managers, and staff. Multi-manages numerous account relationships across diverse organizations with excellent communication and focus on operational improvementsSupported multi - million dollar accounts such as : Continental Airlines, Lechters Housewares, ABN AMRO the bank, Public Service Electric and Gas (PSE&G NJ), Dow Chemical, General Motors, First Fidelity Bank, (Wachovia)Bank of New York, Amadues Travel Agencies, Mexicana Airlines.Overall organizational responsibility for people, customer andorganizational project management activities.Forthcoming Project Management Professional (PMP) certification.Specialties: Outsourcing ManagementFull P&L responsibilitiesSLA Development / Negotiations Business Continuity/ Disaster Recovery Team Building, Mentoring & LeadershipClient/Customer Service
Listed skills include Business Continuity, Management, Business Process Improvement, Disaster Recovery, and 13 others.