Peter Rivera Email and Phone Number
Peter Rivera phone numbers
Results-oriented manager with extensive experience leading cross-functional teams to improve efficiency, reduce expenses, and enhance service levels. Drives optimal service delivery to major corporate clients in banking, energy, sales, and transportation. Mobilizes teams of up to 50 engineers, managers, and staff. Multi-manages numerous account relationships across diverse organizations with excellent communication and focus on operational improvementsSupported multi - million dollar accounts such as : Continental Airlines, Lechters Housewares, ABN AMRO the bank, Public Service Electric and Gas (PSE&G NJ), Dow Chemical, General Motors, First Fidelity Bank, (Wachovia)Bank of New York, Amadues Travel Agencies, Mexicana Airlines.Overall organizational responsibility for people, customer andorganizational project management activities.Forthcoming Project Management Professional (PMP) certification.Specialties: Outsourcing ManagementFull P&L responsibilitiesSLA Development / Negotiations Business Continuity/ Disaster Recovery Team Building, Mentoring & LeadershipClient/Customer Service
Bane Haunted House
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Special Effects Makeup Artist, Set DesignBane Haunted House Oct 2011 - PresentLivingston NjSpecial effects makeup (FX makeup)The use of special effects techniques enhancing physical features to exhibit metaphysical characteristics as well as fantasy makeup. Set Designer for Bullet Proof Haunts. also known as scenography, stage design, set design or production design) is the creation of theatrical, as well as film or television scenery.
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ConsultantPersonal Jan 2011 - PresentProvide IT consulting to small local businesses. Recommend network upgrades including Installation of PC and peripherals, communications hardware and software, surveillance system and documentation.. Manage parts inventory.
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MemberProfessional Service Group Of West Caldwell Feb 2010 - Present
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EstimatorNorthfield Collision Feb 2010 - PresentLivingston, New Jersey
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Parts ManagerC&L Auto Body Jan 2008 - Jan 2010Improved efficiency throughout business by leading implementation of IT-related projects. Coached employees on system usage, addressed queries, and resolved customer issues. Managed system implementation at 2 locations to automate inventory and purchasing systems.Maintained and managed parts inventory.Trained staff on use of new systems.
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Client Service Logistics ManagerAlliant Technologies Aug 2006 - May 2007Managed delivery of top service during period of rapid company growth and staff expansion by developing tracking and scheduling methodologies.Tracked engineering staff in delivery of IT solutions and consulting support to small, mid-sized, and Fortune 500 business.Gathered skill set requirements from sales staff and matched engineers and consultants to project needs.Improved project accountability and efficiency by implementing new SalesForce.com application allowing hour-by-hour project tracking. -
Client Service ManagerAimnet Solutions Aug 2005 - May 2006Managed major accounts, including company’s #1 account, for delivery of IT support services including network, hardware, software, telecom, installation, and system changes.Identified areas for ongoing improvement and efficiencies of scale by tracking, measuring, and analyzing performance against Service Level Agreement to ensure standard adherence. Ensured clients’ optimal use of provided services and provided engineer support to meet account needs.Acted as liaison between clients and company; provided ongoing communication and troubleshooting.Generated statistical reports on service levels and services provided.Coordinated with sales team to upsell and cross-sell to existing clients.Provided Senior Management Team and client management with performance findings.Acted as focal escalation point for client queries and complaints and promoted timely resolution. -
Technical Delivery Organization Manager / Help Desk Manager / Network ManagerElectronic Data Systems Jan 1990 - Jan 2005Provided global client support for multi-million corporate clients in banking, energy, sales, transportation, and travel. Coordinated tactical and strategic engineering activities with overall organizational responsibility for complex, globally based employees, locations, and client industry segments. Created Service Level Agreements to improve efficiency and client service while reducing costs. Coached engineering teams on business, organizational, and technology strategies.Managed team of 50 support staff with oversight of hiring, training, performance review, financials, P&L, and forecasting.Executed site preparation and installation of system upgrade for 300 phones at Continental Airlines within 3 days with no service interruption.Saved $500,000 a year by establishing procedures to ensure security of multi-million-dollar inventory.Managed and maintained executive-level relationships with clients and third-party vendors.Achieved $5 million cost savings by renegotiating hardware pricing with vendors and business partners.
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Senior Data Processing OfficerFirst Fidelity Bank Mar 1978 - Sep 1990Positions held:Network Operations Manager responsible for voice/data communications team and Legacy hardware support. Analyzed networks procedures and provided recommendations to maximize future growth potentials and downtime costs.Maintain P&L responsibility for the department. Set direction to achieve goals and project timelines. Project Manager responsible of operations procedures, implementation of technical upgrades and the development of the telecommunication network.Technical Engineering Manager responsible of field service technician’s supporting Legacy hardware and Telecommunications Network.
Peter Rivera Skills
Peter Rivera Education Details
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Project Management Professional (Pmp) -
Business Administration -
Rutgers UniversityBusiness Administration
Frequently Asked Questions about Peter Rivera
What company does Peter Rivera work for?
Peter Rivera works for Bane Haunted House
What is Peter Rivera's role at the current company?
Peter Rivera's current role is IT Manager / Client Relationship Manager.
What is Peter Rivera's direct phone number?
Peter Rivera's direct phone number is +186276*****
What schools did Peter Rivera attend?
Peter Rivera attended Bloomfield College, Rutgers University - Newark, Bloomfield College, Rutgers University.
What skills is Peter Rivera known for?
Peter Rivera has skills like Business Continuity, Management, Business Process Improvement, Disaster Recovery, It Strategy, Crm, Networking, Leadership, Cross Functional Team Leadership, Strategy, Integration, Security.
Not the Peter Rivera you were looking for?
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1xerox.com1 +187675XXXXX
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Peter Rivera
Director Of Information Technology | Technology Management, Agile MethodologiesDaytona Beach, Fl -
Peter Rivera
United States -
Peter Rivera
Miami-Fort Lauderdale Area -
2microsoft.com, microsoft.com
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