Managing customer retention through customer and channel engagement across 200+ Mid Market customers in the DACH Region. My primary responsibility is to engage with partners and customers throughout the sales cycle to minimise churn and drive attachment by expanding the Nintex product suite across our customers.

Driving customer retention and satisfaction across Eastern and Southern Europe Region through the channel market. My primary responsibilities include managing contract renewals, ensuring a seamless renewal process, and identifying opportunities to maximize customer value. My main responsibilities include:- Oversee the entire contract renewal process, ensuring timely and accurate renewals.- Proactively reach out to partners and customers to discuss upcoming renewals, address… Show more Driving customer retention and satisfaction across Eastern and Southern Europe Region through the channel market. My primary responsibilities include managing contract renewals, ensuring a seamless renewal process, and identifying opportunities to maximize customer value. My main responsibilities include:- Oversee the entire contract renewal process, ensuring timely and accurate renewals.- Proactively reach out to partners and customers to discuss upcoming renewals, address any concerns, and provide solutions to ensure their satisfaction.- Handle negotiations for renewal terms, including pricing and contract length, to maximize retention and value.- Work closely with Sales, Customer Success, and Finance teams to ensure a smooth renewal process.- Continuously seek ways to improve the renewal process and enhance the customer experience.Achievements: - Renewals Manager of the Year - Emerging 2024 Show less

A sales focused Account Manager dedicated to maximising revenue streams, with a true focus on mobile and connectivity services. Finding new sales through upselling and cross-selling Office 365, Security, Unified Comms & Cloud. Manage Successfully maintain an existing customer base and achieve year on year revenue growth through continued positive business relationships with C-Suite contacts. Acting as channel partner for a number of alternative solutions including Microsoft, Sophos, Ingram… Show more A sales focused Account Manager dedicated to maximising revenue streams, with a true focus on mobile and connectivity services. Finding new sales through upselling and cross-selling Office 365, Security, Unified Comms & Cloud. Manage Successfully maintain an existing customer base and achieve year on year revenue growth through continued positive business relationships with C-Suite contacts. Acting as channel partner for a number of alternative solutions including Microsoft, Sophos, Ingram Micro, Akamai and Westcoast. Key Achievements• Consistently exceeding sales targets through strategic and analytical account management in a challenging industry over a 4-year period. 2020 – 165%, 2021 – 130%, 2022 – 164%, 2023 (to date) – 140%• Deliver growth of 8% on a £4million annual revenue business.• Overachieved on key performance target of 15% cross sells of Virgin Media products into O2 customers and vice versa.• Discover, plan and implement unified communication projects for multiple customers to match their individual needs by moving them onto Microsoft Direct Routing, 8x8 or Cisco Webex, while still providing a return on investment, achieving over £400k of TCV• Successfully cross and upsell into the extended product range of Networks, SaaS, SEaaS and compliance software, including P2P, Resilience, Office 365 & Sophos.• Regularly deliver initial forecast within 5% of final performance through constant pipeline reviews.• Trusted Go-to member of the department for queries on products and processes. Show less

To exploit existing relationships with O2 customers to sell into the Digital Portfolio and build on the mobile base, increasing the customer’s wallet share by using the sales methodology of CCV (Creating Customer Value). Working to improve overall health of existing customer accounts, resulting in timely renewals and growth of the overall accounts. Key Achievements• End to End project management of tablet distribution to a nationwide restaurant chain with full mobile connectivity,… Show more To exploit existing relationships with O2 customers to sell into the Digital Portfolio and build on the mobile base, increasing the customer’s wallet share by using the sales methodology of CCV (Creating Customer Value). Working to improve overall health of existing customer accounts, resulting in timely renewals and growth of the overall accounts. Key Achievements• End to End project management of tablet distribution to a nationwide restaurant chain with full mobile connectivity, mobile device management and security enrolement. • Connectivity and Security Champion.• Acting Deputy Manager for existing Sales Manager when he is on leave Show less

Effectively manage, improve and coach 10 Digital Advisors to retain and deliver growth for a £26million base of Mid Market customers through mobile and cloud sales. Analyse and identify areas within the current customer base and industry to differentiate ourselves in a competitive and saturated market.Key Achievements• Developed and coached 2 under performers through personalised training plans and regular communication to achieve their quarterly targets by the end of the year… Show more Effectively manage, improve and coach 10 Digital Advisors to retain and deliver growth for a £26million base of Mid Market customers through mobile and cloud sales. Analyse and identify areas within the current customer base and industry to differentiate ourselves in a competitive and saturated market.Key Achievements• Developed and coached 2 under performers through personalised training plans and regular communication to achieve their quarterly targets by the end of the year. • Reduced out of contract ratio from 24% to 13%• Created an extensive network with multiple satellite teams across the business to help with queries, deal-building, tenders and coaching.• Pro-actively managed projects to withdraw end-of-life customers services (TuGo, 322 conferencing facility and O2 World Chat) with a focus on maintaining healthy customer relationships Show less

Create and deliver individual digital account plans for each SMB customers to upsell and cross sell cloud, security & compliance solutions. This is achieved by undertaking a consultative approach, as a Trusted Business Advisor, to provide a return on investment for clients based around their individual business needsKey Achievements• First adviser to sell Mobile Call Recording in a deal worth over £250k. • End to end planning of multiple Office 365 server to cloud migrations… Show more Create and deliver individual digital account plans for each SMB customers to upsell and cross sell cloud, security & compliance solutions. This is achieved by undertaking a consultative approach, as a Trusted Business Advisor, to provide a return on investment for clients based around their individual business needsKey Achievements• First adviser to sell Mobile Call Recording in a deal worth over £250k. • End to end planning of multiple Office 365 server to cloud migrations • Acted as Department Lead in a project to manage flagship handset launches for iPhone 8, iPhone X & Samsung S9. Show less

Re-sign customer accounts based on their individual needs and achieving total, while build and manage relationship between key stakeholders and O2, to achieve Customer Satisfaction targets for both O2 and myself.

Secondary Physical Education with Sport and Dance - Student Teacher