- Reduced corporate quarterly overhead costs for Chipotle owned properties with regards to repairs completed by partnered vendors through root cause analysis. - Achieved corporate response goals and ensured target time initiatives were met for requested assistance by facilitating and managing cross functional teams for effective corporate support.- Kept legal loss financial budget and legal expenses under budget according to company standards by allocating proper corporate resources while working with property and lease management groups.- Trained employees of the operations teams on how to use the software’s, best practices, and SOP’s to efficiently execute requests and assist related teams in preventing violations, legal action, or multi-million dollar losses.

Managed Security Services (MSS) Division- Coordinated activities and functions for 25+ client designated projects, including onboarding metrics, network changes/implementations, and client engagement to ensure that all client expectations are met using ITIL, Basic PMP/Agile principles, and established problem management standards.- Built and managed integration and lifecycle process to improve Managed Security Service (MSS) efficiency and client satisfaction through service action plans based on root cause analysis, action/after action reports, and customer input.- Managed, directed and supervised 25+ clients based on service terms (6 months, 1, or 3 years) and maintained executive level documentation to track onboarding metrics and health of client engagement, financial information and service dates.- Collaborated with Account Managers and established relationships allowing Optiv MSS Professionals to drive sales of new products and add-ons to their current services.- Promote trending industry NetSec/InfoSec technologies and best practices for clients of all IT backgrounds.

- Resolved issues pertaining to design changes introduced by the OE manufacturer on brand new or test vehicles using short or long term fixes to prevent further similar issues. - Mitigated risks and reduced impact of mechanical failure of customer vehicles by instituting inspection reviews by customers or corporate representatives of repairs made with key technical support teams. - Maintained Customer Satisfaction Index (CSI) rating at least comparable to that of the manufacturer, zone or branch average on a month to month basis.

- Developed relationships, establish rapport, and use proven sales strategies to ensure product delivery and renewals of lease terms or warranty programs. - Facilitated automotive sales process through client management, vehicle assessments, market research and data collection for the Mid Atlantic region of the United States. - Developed value for the VAG of America in addition to Sonic Automotive brand dealerships by managing client or business relationships and communication across a multitude of platforms. - Coordinated logistics for delivery of products and services to out of state clients while working cross functionally with product, service or parts team.

- Established criteria for Maryland state, local, and safety regulations by providing proper OSHA standard protective equipment, building materials, and procedures for hazardous government sites. - Achieved and maintained a 94% client satisfaction rating through regular follow-up or detailed inspection to confirm products allocation was for maximum benefit and to comply with OSHA regulations. - Provided product details and further assessments from occupational hazard specialists based on requirements set forth by agency site requirement.

Production Department- Overseeing the production process while ensuring that production is cost effective produced on time, and of excellent quality.- Responsible for selection and maintenance of facility and equipment (Upkeep of Printers, Scanners, and Laminating Machines etc).- Monitoring product standards and implementing quality-control programs.- Worked with managers to implement the company's goals as well as liaising among different departments and business owners.