Peter Cleary Email & Phone Number

Vancouver, British Columbia, Canada

Owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfactionEstablishing relationships as a trusted and strategic advisor to help ensure the continued value of our products and servicesDeveloping and maintaining customer-success strategies and best practices, as well as customer-support content, with help from the creative teamTo communicate effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share learningsMaintain existing customer-success metrics and data as directed

Dublin, County Dublin, Ireland

Meet with team members to review individual performance and find opportunities for growth and developmentProvide day-to-day coaching and guide your team’s overall strategyUse data to track and take action on the team's metricsIdentify and remove roadblocks that stand in the way of your team excelling in their roleCollaborate with peers to improve procedures that deliver a better customer experiencePlay an integral role in hiring, onboarding and training new team membersDeliver solutions for complex customer needs and bring in cross-functional partners as neededCreate an environment of achievement by developing careers, setting standards, holding people accountable, and providing feedback. Diversity, inclusion and belonging are an integral part of being a team lead.

Dublin, County Dublin, Ireland

Dublin

• Responsible for working directly with HubSpot customers through a multitude of channels as a valued resource and trusted advisor, helping their business grow. • Delivering a human and helpful Support experience through creative problem-solving, a consultative approach, and a deep and thorough knowledge of how the HubSpot CRM works.• Partnering with customers to effectively resolve issues through phone, live chat, and email, adapting to fluctuations in the volume of incoming inquiries.• Partnering with our product and engineering experts to identify and diagnose issues and to fix and improve the product experience for our customers• Serve as a role model and trusted advisor on the team showcasing ownership of complex and sensitive issues• Building a positive and nurturing environment of diversity, belonging and inclusion by working closely with my team to consistently work on maintaining and improving culture within the organisation.

Dublin

Managing multiple sensitive cases on the Benefits team in a high-pressure environment on a three month contract. Accuracy and attention to detail were imperative in each case. Involved in a process improvement project for the Benefits team in which each process needed to be clearly mapped within a specific time frame. The processes were then looked at and improved to reduce the number of steps and time spent on each. Dealing with customers directly on the phone in a professional manner. Resolving issues promptly and effectively. Gained training on SAP systems.

County Dublin, Ireland

• Teaching 6-8 lessons a week to ages 5-10 in classes of 15 children, showing a good understanding of the importance of planning, training.• Keeping the attention of 15 young children at once while getting them to steadily progress means you need to have a good understanding of each learner’s needs.• Supervising assistant teacher’s during their lessons and making sure they stay on task.• Creating lesson plans and reward schemes for classes to keep class engagement as high as possible.

County Dublin, Ireland

• Began with no experience and within two weeks was placed on a bar course and offered a contract four months into a six-month probation period.• Constantly keeping up with seasonal drink menus meaning that adapting in this busy work environment was essential.• Serving at the main bar with other bartenders as a team to finish orders quickly and efficiently while providing first class customer service.• Setting up and serving in the private function rooms (300 covers) showing skills in multitasking and being able to prioritize important tasks in a high pressure environment

County Dublin, Ireland

• Worked an average of 50 hours a week on a commission only basis going door to door campaigning for various charities who employed Appco to get donors for them.• Designed sales pitches for myself and my team for each new charity based off meeting with the CEO from each charity and ascertaining the goals of their latest campaign.

Diploma, Life And Executive Coaching, Pass (Only Pass/Fail)

The course is an Approved ICF (International Coach Federation – www.coachfederation.org ) ACSTH Programme and as such is recognised.

Ba (Hons) Human Resource Management, Human Resource Management, Expected 2:1

Activities and Societies: Class Representative during my final year (2018/19) Year 3 Semester 1 & 2 2018/19 Contemporary Issues in HRM.

Qqi Level 6 Advanced Certificate In Business, Business, Distinction

Activities and Societies: Class Representative 2016 Distinction Subjects: Advanced Economics Sales and marketing Business Law Spreadsheets.