Manage infrastructure, and support developers to create applications using shared resources. Extensive use of docker, linux, terraform and chef to patch tier 0 platforms against vulnerabilities, and provide new features.

● Install, configure and update corporate infrastructure including Apple, Avaya, Cisco, Lenovo, and Microsoft, as well as other networking technologies.● Maintain a strict service level agreement within ITIL standards for corporate customer satisfaction.● Perform independent research into new and evolving technologies in the resolution of complex technical issues and development of solutions.● Staff walkup support desk to interface with corporate customers and fix problems in real time● Responsible for delivering responses to technical queries using appropriate and customer-supportive methods.

● Document all calls accurately to given standards, and escalate when necessary● Manage bridge calls between engineers for incident resolution● Quickly surmise and demonstrate established procedures to solve system problems● Provide excellent customer service to solve user problems efficiently

Assist clients with learning and maintaining online and POS ticketing softwareMaintain connections between PrinttixUSA servers and client servers for ticket validationComply with PCI standards to ensure protection of sensitive dataBuild templates to ease transition between point of sale and web sales experienceHandle customer expectations and deliver product to match standardsUse CSS and HTML to mirror client website for seamless patron experienceMeet with business partners to manage expectations of projects