Peter Lyons Email & Phone Number

Sydney, New South Wales, Australia

SAP Concur is the world’s leading provider of on-demand Employee Spend Management services. We enable organisations to globally control costs by automating the processes they use to manage employee spending. SAP Concur’s end-to-end solutions seamlessly unite online travel booking with automated expense reporting, streamline meeting management and optimise the process of managing vendor payments, employee check requests and direct reimbursements.

Sydney, New South Wales, Australia

Sydney, Australia

In this role I was responsible for managing partnerships for key verticals like banks, online affiliates, affiliate networks, B2B,along with airlines and loyalty programs for Australia and New Zealand. Key tasks included providing account management to enterprise businesses on a daily basis using data analysis & market research to identify best practices for each market and implement the findings to ensure customer satisfaction, increased bookings & transaction volumes.

Sydney, Australia

As every client is different, so were the solutions I developed. My role as Business Development Manager was to work with companies and individually design, in partnership with the TravelEdge team, a truly integrated and innovative travel management solution; owned by the customer - delivered by CommunicoServices.Within Communico I worked with both global and Australian based companies to develop and implement innovative travel programs that involve: Online technology platforms, expense and payment solutions, suppliers contracting, conference and event programs and social media and marketing programs. Operationally, I managed large and small implementations from end - to end.

Sydney, Australia

Responsible for presenting and selling TravelEdge Corporate Travel Management Services and exploring new business growth opportunities for the TravelEdge Group. Main accountabilities include:• The development and management of a sales pipeline through territory management and relationship building.• The demonstration of online booking tool technologies Concur and Serko.• Management of business proposals, pricing proposals and RFP responses for prospects.• Representation of TravelEdge at industry functions, conferences, tradeshows and events as required.• Building and leveraging relationships with air, hotel, car and technology suppliers.• Contract implementation (in conjunction with Account Management)

Sydney, Australia

Charged with leading 16 direct reports in a call centre environment and assisted in the fostering of a positive team environment for a further 355 American Express employees. I drove results in sales and service delivery by identifying what the key drivers were.o Great sales and service experience, divided by territory.o High consultant productivity via outbound calls, face to face pitching and client meetings.o Passionately training all staff in the art of the challenger sale.o Proactively addressing client’s needs and producing effective reports.Setting clear expectations for my team, measuring their outliers and introducing innovative new products to the market was key to sales success along with nurturing talent and career development.

Sydney, Australia

• Established and enhanced Trailfinders presence in the corporate business market, successfully attracting larger clients resulting in increased revenue and a new market potential.• Represented and maintained the agency’s reputation as a “Premium Based” travel specialist.• Oversaw complex planning and event itineraries on behalf of clients, liaising with Airlines and with Product Wholesalers to manage the booking and to resolve any issues that may arise. • Liaised closely with the Product Manager of customer feedback and opportunities within the market, and kept abreast of new product offerings within the market.• Resolved day-to-day operational issues such as discount authorisations and other matters concerning sales.• Assisted consultants in finding competitive fares/packages for clients.• Streamlined many general procedures resulting in better efficiency and reduced costs, and introduced a monthly billing system which was used as the main framework for corporate billings.• Held joint responsibility for overseeing and motivating the sales team, and successfully meeting revenue and customer service objectives against business plan despite increased competition and the GFC.