Peter Miller Email & Phone Number

Dearborn, Mi

Responsible for shaping corporate direction and policy relative to IT services and infrastructureFormulate effective plans and provide strategic direction for data center operations, including extensive VMware environment as well as SAN infrastructure Work closely with the executive management team in planning and implementing strategic vision and direction to ensure efficient IT and operational performanceResponsible for the delivery and management of 450,000 email accounts, 360 virtual machines, & 2+ PB of storage Notable Contributions: Developed cross functional change management/design review process to include IT Operations and Network EngineeringInstituted ITIL Service Support areas of Incident, Problem, Change, Release, Configuration ManagementIncreased services infrastructure availability to 99.998%Instituted Agile System Software Development Life Cycle processCreated and led a cross functional team in the development of technology standardsCreated Service Delivery organization focused on delivering technical solutions to the business

Assume full responsibility in managing numerous duties related to engineering, upgrades, and operations maintenance of the Merit CWDM/DWDM multi-state optical network infrastructureFormulate effective plans and provide strategic direction for data center operations, including virtualized server environmentSkillfully manage the entire Merit Network Operations Center, engaged in rendering technical support for the state research and education network as well as for IP related servicesEmploy management skills and ensure proper coordination of Merit members, staff, processes and technology togetherUtilize strong leadership expertise in overseeing teams in the development of tactical and strategic planning, initiative alignment, process development, and technology researchWork closely with the senior management team in planning and implementing strategic vision and direction to ensure efficient IT and operational performance

• Responsible for the leadership, development and direct supervision of 20 Network Engineers.• Proven track record of delivering results on time, on budget, and that meet the needs of the business. • Managed cross functional engineering team in the implementation of North American IP Telephony infrastructure.• Responsible for designing, planning, and managing implementation of all network infrastructure changes in Western Hemisphere.• Responsible to for the management of IT infrastructure changes to support numerous concurrent New Model Program launches.• Skilled business partner/relationship manager responsible for bringing people, processes and technology together through strategic planning, initiative alignment, process development and technology research.• Technical & Business lead in the negotiation of a multi million dollar global maintenance and support agreement

• Responsible for overall design and implementation of converged wireless data & voice networks.• Coordinate efforts of international team consisting of Network Planning, Engineering, & Operations.• Technology Lead on cross functional Engineering Laboratory Team.• Evaluate and test new technologies to ensure seamless migration into the production network. • Installed, configured, and supported LAN/WAN technologies utilizing DNS, and IP networks.• Conducted in-house training for global operational support of WLAN infrastructure.• Familiar with Cisco IOS suite, Routing Protocols & switch configurations.• Extensive knowledge of Public/Private network convergence.• Evaluate Cisco VPN solutions to ensure seamless migration into mobile clients.• Designed and successfully launched WVoIP telephony pilot on 802.1 (x) infrastructure.• Familiarity with Cisco CCM and Avaya IP PBX.• Advise on Dealer WAN integration with Corporate LAN environment.

• Subject Matter Expert for cellular, paging, and RF wireless technologies. • Responsible for transport planning, and structuring of corporate telecommunication practices and policies.• Responsible for contract negations with several major outside suppliers.• Successfully renegotiated multiple contracts resulting in significant savings for the corporation.• Responsible for the establishment and management of contract SLA's to include metrics reporting.• Budgetary responsibility for a 21 million dollar line of business.• Relationship management responsibilities for numerous outside suppliers. • Supported Global Voice Architecture Dial Plan management efforts.

• Preventative Maintenance and Telecommunications Coordinator responsible for equipment maintenance and telecommunications for Ford Scientific Research Laboratories.• Responsible for the upgrade and maintenance of an 18000 line telecommunications network.• Responsible for scheduling, inspecting, assigning and directing preventative maintenance activities.• Directly responsible for day to day operations of UAW represented Skilled Trade Employees.• Designed and implemented in vehicle test communications system.• Overall project management responsibilities for the construction of test vehicle assembly facility.• Designed audio/video conferencing solutions for several conferencing facilities. • Experienced in Pic-Tel and Polycom conferencing equipment.

• Served as a Military Police Officer responsible for performing law enforcement activities.• Served as a combat Military Police Team leader in support of numerous combat operations.• Served as field training officer for several Jr. Military Police Officers.• Granted and maintained a secret security clearance.• Certified Military Police Investigator, certified US Customs Officer.

Mba

Bba, Finance

Post Graduate Study, Project Management

Post Graduate Study, Project Management