Peter John Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Proactively managed and resolved major incidents across diverse domains, addressing network downtimes, DDOS attacks, database issues, IP provisioning challenges, cloud outages, load balancer failures, and hardware incidents. Executed concurrent action plans for prompt resolution and maintained transparent communication with stakeholders, delivering updates.

Bangalore

Ensured efficient incident management and prompt resolution, and made sure the incident management procedures complied with the company standards.Managed both high & medium-priority incidents based on their priority and their impact on the availability, made sure to send timely and accurate client communication during the incident period and after the.

Handled customer queries and complaints through email and online chat while ensuring to provide complete resolution and follow-up wherever required.Resolved escalated cases related to my roles and handled High-Level complaints while acting as the main point of contact for any queries of the customer with the help of other teams and building a good rapport.