Database Management:One of my primary tasks involves managing our ERP system's underlying database. I work extensively with SQL (Structured Query Language) to ensure the database is well-structured, optimised for performance, and free from any inconsistencies or errors. This includes creating and managing database tables, views, indexes, and stored procedures.As an ERP System Administrator, I often find myself customising the ERP software to meet the specific needs of our… Show more Database Management:One of my primary tasks involves managing our ERP system's underlying database. I work extensively with SQL (Structured Query Language) to ensure the database is well-structured, optimised for performance, and free from any inconsistencies or errors. This includes creating and managing database tables, views, indexes, and stored procedures.As an ERP System Administrator, I often find myself customising the ERP software to meet the specific needs of our organisation. Using my Java programming skills, I develop and integrate custom modules, functionalities, and extensions into the ERP system. This might involve creating new features, modifying existing ones to enhance our ERP system's capabilities and align it with our unique workflows.My proficiency in VBA (Visual Basic for Applications) allows me to automate various tasks within the ERP system. I develop VBA scripts to create macros and automated processes that streamline repetitive tasks, reduce manual efforts, and improve overall system efficiency. These VBA scripts often automate data imports, generate reports, perform data validations, and simplify data entry processes.As the ERP System Administrator, I am the go-to person for resolving technical issues related to our ERP system. My expertise in SQL, Java, and VBA enables me to troubleshoot complex issues efficiently and provide timely solutions to keep our ERP system running smoothly.As an expert in the ERP system, I provide training and support to end-users, helping them understand the system's functionalities and how to use it effectively. I offer one-on-one support to ensure users can make the most of the ERP system's capabilities.Maintaining the security of our ERP system is crucial, and I play a key role in managing user access and permissions. Using my skills in SQL, I set up and configure user roles, access levels, and authentication mechanisms to protect sensitive data and prevent unauthorised access Show less

•Triage and identify customer issues, assign priority and type depending on if the problem is software or hardware related.• Investigate and verify customer support cases from initial communication through to resolution.• Remote accessing customers machines to resolve hardware issues• Responsible for being the first and main contact for several large clients.• Providing on the go training for customers using the software and hardware – extending into general IT Support when… Show more •Triage and identify customer issues, assign priority and type depending on if the problem is software or hardware related.• Investigate and verify customer support cases from initial communication through to resolution.• Remote accessing customers machines to resolve hardware issues• Responsible for being the first and main contact for several large clients.• Providing on the go training for customers using the software and hardware – extending into general IT Support when needed.• Using SQL to troubleshoot and perform data fixes, as well as create reports or data extracts when requested.• Local testing and replication of issues to verify bugs and provide accurate and details steps to replicate when escalating to development team.• Creating and maintaining user guides, used both internally and externally as well as adapting macros and triggers into the ticket desk to allow for swift resolution of common problems.• Supported customers via email, phone and live chat, with out of hours service Show less

• Triage and identify customer issues including system outages, login problems, configuration challenges and product bugs.• Handling complex telephone and email inquiries from medical professionals, often both time sensitive and data sensitive.• Responsible for being the first and main contact for several large clients.• Contributed to curation of documented procedures, practices and policies.• Using SQL to troubleshoot and perform data fixes.• Helped the company achieve ISO… Show more • Triage and identify customer issues including system outages, login problems, configuration challenges and product bugs.• Handling complex telephone and email inquiries from medical professionals, often both time sensitive and data sensitive.• Responsible for being the first and main contact for several large clients.• Contributed to curation of documented procedures, practices and policies.• Using SQL to troubleshoot and perform data fixes.• Helped the company achieve ISO 27001 and ISO 13485certification.• Translated common questions into real improvements to user-facing documentation, guides and examples.• Analysed support tickets and current performance against Service Level Agreements (SLAs) and internal targets to generate insights for management. Show less

• Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.• Monitored employee and customer interactions to assess quality of service.• Tracked and documented metrics, and evaluated trends.• Prepared schedules that maximised coverage during key hours.• Assisted online users via live chat, web conference, email and phone to resolve issues related to the software use and access.• Oversaw implementation of new modules for the software to… Show more • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.• Monitored employee and customer interactions to assess quality of service.• Tracked and documented metrics, and evaluated trends.• Prepared schedules that maximised coverage during key hours.• Assisted online users via live chat, web conference, email and phone to resolve issues related to the software use and access.• Oversaw implementation of new modules for the software to expand the reach of the system. Show less

• Provide first, and second line support for internal employees using software built in-house.• Using SQL and MySQL to make amendments to the database where required.• Recording accurate and in depth notes to help the team to investigate issues and advise a resolution.• Escalating issues to the the development team, making accurate notes on replicating issues and describing exact expected outcomes to help identify and fix bugs in the software.• Update and maintain the internal wiki… Show more • Provide first, and second line support for internal employees using software built in-house.• Using SQL and MySQL to make amendments to the database where required.• Recording accurate and in depth notes to help the team to investigate issues and advise a resolution.• Escalating issues to the the development team, making accurate notes on replicating issues and describing exact expected outcomes to help identify and fix bugs in the software.• Update and maintain the internal wiki with common issues and fixes.• Write how to guides, technical specification documents• Worked as a go between the sales team and developers for user suggestions and improvements. Show less

• Provide first, and second line support for customers and internal employees using the software.• Identifying issues and resolving immediate problems within the software for customers over the phone, and email, often-requiring explanations of technical issues in a simplified manner.• Recording accurate and in depth notes to help the team to investigate issues and advise a resolution.• Escalating issues to the management, or to the development team when required, while maintaining… Show more • Provide first, and second line support for customers and internal employees using the software.• Identifying issues and resolving immediate problems within the software for customers over the phone, and email, often-requiring explanations of technical issues in a simplified manner.• Recording accurate and in depth notes to help the team to investigate issues and advise a resolution.• Escalating issues to the management, or to the development team when required, while maintaining contact with the customer and the internal team to ensure that issues reported are resolved will within the company's service level agreement.• Communicating ideas with the development team.• Followed up with clients to ensure optimal customer satisfaction.• Creating oData feeds in Excel for reporting• Handling and investigation of large XML files• Basic use of SQL, JSON Show less

• Develop & use in-house software to program bill acceptor machines for worldwide clients.• Repair & reprogram returned/faulty units, which involves thorough troubleshooting &running diagnostics of firmware & software.• Created magazine covers, adverts, and website graphics, as well as banner stands forexhibitions, as well as scriptwriting, designing storyboards & producing short instructionalvideos to assist customers, promote & publicise Microsystems Control/Astrosystems… Show more • Develop & use in-house software to program bill acceptor machines for worldwide clients.• Repair & reprogram returned/faulty units, which involves thorough troubleshooting &running diagnostics of firmware & software.• Created magazine covers, adverts, and website graphics, as well as banner stands forexhibitions, as well as scriptwriting, designing storyboards & producing short instructionalvideos to assist customers, promote & publicise Microsystems Control/Astrosystems Ltd.• Built effective working relationships with a worldwide client base & colleagues basedoverseas, which requires effective communication & organisation skills. Show less

• Assembling bill validator units to meet varied specifications, tolerances & customerdeadlines.• Working within a small team to complete repairs & modifications of units, which enhancedproblem-solving, analytical & technical skills.• Responsible for managing stock & maintaining accurate records of units & spare parts, whichrequired excellent organisation skills.