Peter Phelan Email & Phone Number

Beverly, Massachusetts, United States

Manage HR and payroll groups for growing chain of Fast Service Restaurants

Nahant, Massachusetts, United States

I directly assisted the owner and business manager to update their reservation process to an online digital system and assisted them in implementing a structure which resulted in a 300% increase to takeout revenues during the Covid-19 pandemic. I also was responsible for opening, closing, scheduling, processing inventory orders, customer experience, and balancing daily revenues.

Waltham Crossings

Working at Benchmark’s Waltham Crossing community in a multi-faceted role my responsibilities consisted of payroll & human recourses manager, HIPAA compliance officer, accounts payable & receivable, and collections manager for past due receivables. This community consisted of over 100 residents, 95 employees, and had a monthly gross revenue averaging $200K.

Lynn, Massachusetts, United States

Working as a process improvement specialist with e-learning companies, developed an improved process for their sales, production, and billing channels. Assisting in gaining efficiencies and a better understanding of their business process as a whole.

Woburn Ma

At StudentAdvisor.com, my primary tasks were to rebuild and streamline the two main departments of the organization, manage and improve the operational, marketing, and payroll expenses, and effectively staff the organization using both in-house and external production teams.

Boston, Ma

As the Senior Director of Products and Partnerships at Acadient, I utilized my unique understanding of workflow communication to strategically motivate employees in a positive and productive manner. I operated as the singular point person for our primary partners and vendors as well as the manager of multiple internal departments. My ability to blend high level organization with effective management techniques placed me at the integral position to oversee overlapping channels of our corporate process. During my 12 plus years at Acadient my role grew to manage and support multiple departments within the company and its brands. 2000 to 2013• Product and production lead• QA and product testing manager2005 to 2013• Manager of multimedia, content proofing, and content updating teams2006 to 2013• Oversaw all external production vendors• Direct contact for all content and educational partners2007 to 2013• Senior content manager• CMS supervisor• Co-developer of online courseware2007 to 2008• Marketing team supervisor2007 to 2013• Managed executive tier support team2008 to 2013• Co-developed live, online classroom material • Managed online classroom scheduling of instructors and classroom coordinators• LMS supervisor2011 to 2013• Manager of Salesforce Training