Solution-oriented professional with sound judgment and logical thinking in planning, configuration and maintenance of server infrastructures, databases, applications, and firewalls in IT environments, well-versed in ITIL standards. Experienced in testing software and hardware solutions, problem solving and troubleshooting complemented with technical support abilities for analyzing, designing, installing and executing concrete solutions. Dedicated in delivering technology solutions on time and according to specification with the ability to initiate system efficiencies, increase reliability and improve network performance under adverse conditions and tight deadlines. Excellent interpersonal and communication skills in managing people and working with end-users, management and colleagues.