Peter Orvis Email & Phone Number

Chapel Hill, Nc, Us

Durham, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

Hired to develop and grow Customer Success and Professional Services Department for start-up propelling revenue growth and extensive customer expansion. Within 2 years helped position 1Q in market research industry with recognition as 1 of Top 50 Most Innovative Companies. Increased responsibilities to include product management working closely with CIO.-Worked with CRO to develop the Customer Success Department and overall strategy from onboarding new customers to growing existing business-Significantly captured untapped revenue by creating billable consulting and professional service offering yielding in double-digit growth YoY-Lead Account Management execution and manage Customer Success team resulting in key customer growth-Manage 20-30 customers on an ongoing basis-Three- to four-fold growth of client usage since onboarding – $1.2mil (Y1)/ $4.4mil (Y4)-Key Client Growth: Allstate $250K (Y1) to $500K → Pepsi $50K (Y1) to $900K → P&G $225K (Y1) to $600K → United Airlines $25K (Y1) to $150K -Co-developed and implemented with CPO Voice of the Customer/Member (VOICES) which helped shape overall company vision and product strategy-Created product development framework and worked successfully with internal/external stakeholders in order to maximize effectiveness and speed to market - resulting in increased client adoption and revenue-Facilitated communication between technical, business stakeholders and customers on new product features, benefits and future product releases

Greater Chicago Area

-Cultivated relationships with a variety of businesses, from Fortune 500 companies to small regional organizations-Helped clients design research projects to meet their business objectives-Executed research projects on behalf of clients-Created customer-facing documentation (how-to, FAQ, word question banks, etc.)-Lead onboarding training sessions for new client partners

Greater Chicago Area

Served as an individual contributor responsible for analyzing primary consumer data to consult on launch decisions for major CPG clients. Forecasted launch year sales for new items using in-market data.-Managed cross-functional team(s) to ensure on-time research project delivery while reinforcing best practices - resulting in 99%+ on-time rating-Analyzed large data sets generated from both standard and custom questionnaires utilizing proprietary software for critical go/no-go client projects -Identified key implications and wrote compelling narratives that brought the consumer response to life for customers such as KraftHeinz, MolsonCoors, Reynolds Consumer Products, and Mars Wrigley

Chicago, Il

-Drove and successfully managed the entire pre-field process from client kick-off & questionnaire development to quality check and stimuli feedback-Led strategic client meetings to ensure that study designs and questionnaires answered client business questions-Demonstrated effective leadership by earning the Impact Award in Q2 of 2016 and multiple Simply Excellent Awards throughout 2016, which are rewarded to a select number of associates who demonstrate Nielsen’s core values: Simple, Open, and Integrated

Blacksburg, Va

•Led teams of 3 to 6 people and communicated daily goals and expectations•Prioritized and delegated tasks to team members on a shift-by-shift basis•Improved employee email capture rate by analyzing checkout routine and instituting new processes•Built relationships with customers to help identify their needs and provide possible solutions•Identified shifting customer needs and effectively merchandised the store to meet those needs

Blacksburg, Va

•Led multiple web design projects, with multidisciplinary teams, from inception to successful deliverable handoff•Worked as part of a team and communicated budgets, timelines, and client needs to both team members and clients•Presented to groups of client stakeholders, including department heads, project managers, and developers•Prepared initial timelines and budgets for various web redesign projects and updated them through project life•Organized workflow from user experience, design, and development to complete work on schedule•Trained new employees in the use of Quickbase, Basecamp, and various other tools utilized by the company•Provided support for the Marketing, Business Development, Project Management and Administrative team as needed