Keith Peterson Email & Phone Number

Leading growth, operations, and project success for a global services team. Managing P&L. Ensuring customer satisfaction. Driving revenue generation and strategic conversations. Establishing cross team collaboration, proactive communication and project efficiencies

Remote

Responsible for leading and managing the delivery of professional services to over 1000 Direct Marketers and Agencies. This includes overseeing project management, consulting, implementation, and support services to ensure high-quality and timely delivery. Collaboration with various departments to drive customer success, meet business objectives, and.

Minneapolis, Minnesota, United States

• Leading development and management of resources and practice, identifying continuous improvement initiatives to strengthen performance, quality, revenue, and client relationships.
• Responsible for the performance of two teams with 12 consultants, managing KPIs while administering 150+ annual projects valued at $3.5M in revenue and growing the project portfolio
• Built the Microsoft practice team from 4 to 10 consultants
• Established new practices, including one that brought in $850K revenue in its first year
• Changed scope of T&M projects to prevent dormancy in project funding and eliminate potential losses between planned and realized revenue
• Streamlined team to focus on areas of strength, resulting in CSAT scores in the 9.3 – 9.6 range and increasing the ABR to more than $10/hour

Minneapolis, Minnesota, United States

• RLJ Equity Partners LLC, acquired a majority interest in Virteva, LLC, a Gold ServiceNow partner and leading provider of managed services for digital enterprises. The Virteva team merged with Crossfuze to offer a more.
• Leading the infrastructure merger between CrossFuze and Virteva, in addition to responsibilities outlined below with Virteva, in same role

Greater Minneapolis-St. Paul Area

• Directed the messaging and collaboration projects, from presales to closeout, and a 4-member team of consultants, driving completion of more than 80 projects annually, valued at more than $2.5M. Spearheaded.
• Introduced the post-migration support and training to PS projects, allowing company a go-to-market solution that managed all projects increasing the average deal size by more than $10K and a 35% increase in project.
• Mentored junior consultants, coaching on processes, prioritization, and project development

• Led numerous successful global migrations projects and drove process developments for company, managing, resources, timelines, schedules, and budgets.
• Lead Architect for global migrations from Exchange 2003/2007 to Exchange 2010
• Coordinated migration from GroupWise to Exchange 2010 while managing simultaneous merger projects, documenting environments and implementing Office 365 migrations for an estimated 200K users

• Directed projects across the globe impacting thousands of users, designing and implementing widely available and site resilient Exchange solutions for global operations.
• Engineered migrations from Exchange 2003/2007 to Exchange 2010 in collaboration with team
• Migrated more than 100,000 mailboxes
• Created technical documentation crossing several platforms
• Piloted Office 365 technology before release to the public

Dallas/Fort Worth Area

• As a senior member of the messaging team and Design Lead on key messaging projects was responsible for thoroughly monitoring and improving the ticket handling in the Middleware Team and developed infrastructure for.
• Managed three to five complex, extensive upgrading and redesign projects annually
• Improved disaster recovery, data consolation, and availability and increased collaboration among different teams and functions
• Facilitated a supportive and inclusive work environment, mentoring junior employees
• Dallas headquarters, but worked out of Minneapolis, MN office

San Jose, TX

• Senior messaging lead on all messaging aspects of 1000-employee company, acting as Project Lead for a variety of complex initiatives.
• Directed several projects including the transition from a firewall filtered email to IronMail filtered email, designing and installing a new email architecture that included messaging services, Sendmail services.
• Increased disaster preparedness by designing current email disaster recovery scenario for Secure; improved program supported internal compliance requirements
• Constructed the company’s mass email server, and monitored all email related systems 24.7
• Increased email access by installing and upgrading a clustered Good Link server to support mobile access for users
• McAfee acquired Secure Computing Corp. in 2008

2355 Upgrading Exchange 5.5 To Exchange 2000

1572 Implementing And Managing Exchange Server 2000

1026C Exchange Server 5.5 Concepts And Admin

922 Supporting Win Nt 4.0 Core Tech

A+ Cert, Networking And Hardware And Software Fundamentals