• Broadened clientele with increased market share of up to 70% with major customers. Identified and articulated business opportunities across commodity segments by developing close working relationships with partners in Asia, Europe, South America and Africa. • Improved operational efficiency with faster turnaround times through understanding of customer needs and activities. Established as regional key contact for Asia within the global account team.• Fostered strong relationships by… Show more • Broadened clientele with increased market share of up to 70% with major customers. Identified and articulated business opportunities across commodity segments by developing close working relationships with partners in Asia, Europe, South America and Africa. • Improved operational efficiency with faster turnaround times through understanding of customer needs and activities. Established as regional key contact for Asia within the global account team.• Fostered strong relationships by prioritising customer-centred approach, becoming the go-to person for inspection services.• Strengthened operational P&L and forecasting based on market insights. Supported by regular metrics reporting with local and global considerations. Show less

• Kick-started the company from ground-up after the previous team left en-masse.• Rebuilt shaky client portfolio into long-term corporate partnerships based on trust and responsive service.• Reduced cost by managing an operation over multiple locations with 2 personnel (formerly handled by 5 personnel). • Achieved smooth handover and incorporation of all operations, finance and legal matters as lead integration liaison in Asia following company merger in 2017.

• Over S$40 million worth of properties transacted in leasing and sales through keen understanding of value proposition to customers.• Successfully negotiated contracts ranging from multi-million dollar commercial units to HDB properties. Adept in identifying key decision makers on opposite sides.• Numerous client referrals from translating vision to reality by matching customer profiles to right-fit properties and homes.

• Led and coached a team of 5 people through the journey of executing an international conference for government regulators and industry experts.• Established strong rapport and relationship with clients’ C-level executives and senior-level corporate representatives.

• Implemented ITIL framework within organisation’s standard operating procedures with compliance to Sarbanes-Oxley audits.• Developed and managed support structure for security access via internal applications and infrastructures.

• Significantly improved key performance indicators by developing and leading an 18 member team within Global Service Desk.• Hand-picked for a specialised team to integrate new businesses into the Intel system.• Certified as Intel University instructor with corporate-wide recognition award.

• Led audits for ISO 14001 and OHSAS 18001 standards resulting in successive annual re-certification.• Implemented occupational safety, health and environment policies through successful collaboration with all level of employees.• Key member of Hitachi’s Safety and Health Committee in frequent liaison with Malaysian government departments, i.e. Dept. of Environment and Dept. of Occupational Safety and Health.