Peter T. Email & Phone Number

Warminster, Pennsylvania, United States

-designing and teaching/delivering training sessions to teach our team how to use the Brainier Learning Management System-assisting our team with transitioning our existing "paper" training and records to digital training and records-assigning, tracking and following up on all compliance training for the organization-creating and/or improving work instructions, flowcharts and program and process documentation

Warminster, Pennsylvania, United States

-tracking and expediting high priority research cases for our clients-reporting the status of high priority cases to management, the sales team and clients-researching and providing metrics, data and reports to our sales team and management for monthly, quarterly and annual reviews. -collecting data and calculating statistics for monthly service level reports for our clients-conducting analysis based on client or internal requests and locating areas of possible improvement based on my research-action item tracking - tracking and following up on internal tickets to improve or create new processes, improve or create new reports and assist with continual process development and improvement-following ISO 9001:2015 standards and assisting with preparing for and going through ISO audits, root cause analysis, creating and revising work instructions and process documents/flowcharts to improve processes and procedures and assist with the organizational goal of continual improvement

Warminster, Pa

-managed the client survey process for our company: created, sent out and processed completed client satisfaction surveys from our clients-created, sent out and processed confidential internal surveys for department managers-followed up on the survey responses with our clients and acted as a bridge between our clients and internal teams to address any concerns, questions or issues-produced an thirty plus page yearly report for upper management with extensive charts, graphs, analytics metrics, data visualizations that showed client feedback and trends in client satisfaction-following ISO 9001:2015 standards and assisting with preparing for and going through ISO audits, creating and revising work instructions and process documents/flowcharts to improve processes and procedures and assist with the organizational goal of continual improvement

Warminster, Pa

-handled calls, chats and emails from client-expedited priority requests for clients, informing them of the status of their cases and problem solving-assigned to handle special clients after only a few months in this position, generally this responsibility is only given to certain senior representatives with more service time.

Warminster, Pa

-started as a Human Resources Researcher and promoted to Team Lead in six months and promoted again to Human Resource Research Coordinator position within a year of being hired. -As a Human Resource Research Coordinator I coached a team of over twenty-five researchers to meet their goals and provide quality research. In six months in this position I helped six of my team members to achieve promotions-assisted with interviewing and hiring new employees for the department -as Team Lead and Coordinator provided problem solving and procedural advice to other members of the Human Resources Research Team. I also worked on a specialized team that handled and resolved time sensitive client services and applicant services issues.-as a researcher handled over ninety background screening searches per day via phone/fax/email/automated systems, including verifying employment and education components and doing reference interviews.-handling international components and special client research. I was frequently praised by my managers and members of other departments for my problem solving abilities efficiency

East Coast U.S.

https://www.flickr.com/photos/petryfrompa/setsI am a self-taught photographer and writer with millions of views of my work. I have photographed some of the most famous musicians and entertainers in the world including Muhammad Ali receiving the Liberty Medal in Philadelphia in 2012.

Warminster. Pa

-general teller duties and also suggested financial solutions and products that would enhance our client’s satisfaction with the bank and improve the quality of their experience as a client. -continually seeking new ways to improve customer service and quickly and effectively solving customer issues.

-role-modeled and provided excellent customer service - in a three year period with Wells Fargo I -personally received 43 customer service shops with perfect scores from surveys culled by the Gallup organization.-coached and observed tellers and sales representatives, doing written and verbal observations of client interactions and providing on the spot or written/verbal feedback and coaching-wrote and delivered yearly reviews for my team members-hired multiple successful employees while at Wells Fargo including the most successful sales person in the region and a part-time worker who is now a Branch Manager and Vice President with the company -monitored cash levels on the bank floor and managed a cash vault that regularly contained up to a half million dollars. -regularly led conference calls and meetings for my peer groups. Topics included; time management, sharing personal good and bad customer service experiences and one time teaching about the importance of teamwork and communication using children’s puzzles.-quickly and effectively solved customer challenges, and followed up internally or with the client whenever necessary.-offered products to customers that would increase their relationship and satisfaction with Wells Fargo and help them achieve financial and personal success

Computer Science

Business Administration And Management, General