Peter Mcdonald Email & Phone Number

Brisbane, Australia

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Brisbane, Australia

• As the Business Analyst for Fleet Solutions, I was responsible for business processes analysis and change to identify and implement improvement opportunities for Fleet SolutionsKey Achievements
• Delivered a detailed current state analysis and options report focused on Plant and Equipment hire records management. The new solution reduces risk, streamlines administration processes, allows detailed reporting and.
• Designed, specified and managed the implementation of a successful new Cisco Finesse based call centre telephone solution. The project delivered a professional, state-of-the-art solution that presents an excellent.
• Automated the bill of materials, labour resource requirements, and associated documents mapping to SAP work orders for over 1000 vehicles. Reduced administration processing time, ensured correct allocation of materials.
• Analysed and configured SAP to automate the process of correct hourly labour charge application to work orders.
• Investigated, analysed, tested and recommended new anti-graffiti strategies for use with Council’s lunchroom and tool storage caravan fleet. The new solutions facilitate easy and environmentally friendly in-field.

Brisbane, Australia

• As the Operations Coordinator, I was responsible for the efficient management of the Fleet Solutions Centralised Scheduling and Administration teams, Allocations/Reception team, and Casual Owner Drivers team to achieve.
• Contributed to a 30% increase in productivity and reduced risk by developing and implementing new administrative processes to priortise, schedule and manage and report on maintenance work orders and labour allocation.
• Recommended and managed the development and delivery of more than 60 detailed process and work instruction documents covering all administrative functions. The project delivered reduced staff training time and cost.
• Improved telephone call management and customer experience by recommending and managing the implementation of a message bank solution.
• Facilitated the rapid resolution of many iPad and other ICT issues through use of personal expertise, staff training, and liaison with Council ICT support.

After accepting a voluntary redundancy, I took the opportunity to take a career break. During this time I travelled overseas, spent quality time with my young family and completed home renovations.

Brisbane

Within this role I provided leadership and oversight to a team of five across facilities maintenance, asset coordination, accommodation, procurement, and infrastructure.. I also provided indirect supervision to site supervisors and maintenance crews.Providing strategic input into planning processes, I oversaw significant asset management projects, and.

Brisbane

Commencing as the Technical Support Officer Communications, I was promoted to Technology Services Team Leader and then to Manager ICT Services. I was responsible for the design, implementation, management and monitoring of all ICT solutions, leading a team of four.Delivering ICT operations across 34+ regional and remote QLD sites, I maintained in excess of.

Diploma Of Project Management

Strategic Leadership Program

Certificate Iv In Training And Assessment

Pc Hardware Maintenance And Support – Level 1, 2 & 3

Advanced Certificate In Applied Business Computing