Peter W. Email & Phone Number

Denver, Colorado, United States

Colorado And Wyoming

Denver, Colorado, United States

Broomfield, Co

Supervise front desk employees and set example for customer service, customer interactions,dress code, and conduct.• Manage merchandising of multiple drink coolers, clothing racks, protein bars, protein powders,and other fitness related products.• Responsible for training new hires in check-in and member account problem solving and POSsystem operations.• Call hourly team cleans of the gym and assist with cleaning locker rooms, machines and floors.• Help meet retail and membership retention goals.• Empathetically respond to a variety of member complaints and comments.• Promoted to Service Lead after 1 month of employment.• Helped club achieve the top 3 (out of 425 clubs in nation) for retail sales 2 months in a row.• Daily work with management to improve employee performance and feedback.

Lafayette, Colorado

Managed, 2 years in a row, the development, production, shipping, setup and teardown of 2showrooms for the Association of Retail Environments: Retail Design Collective, an industry showof the world’s top 25 visual suppliers.• Work directly with customers to guarantee timely order delivery, troubleshoot store level issueswith store management, and process orders directly from customers.• Lead project manager for H&M, Kohl’s, and Forever 21 as well as 13 other accountsrepresenting approximately 5 million dollars in revenue.• Sales and project support for 8 sales persons.• Have managed over 9 new product development programs, creating schedules and workingwith the creative, operations, purchasing, engineering, shipping, marketing, sales teams, andbrand president from concept to sellable product.• Managed dozens of product improvement and change programs where existing product isaltered to fit the customer’s needs.• Daily troubleshoot production breakdown, shipping errors, and quality control issues with 4different factories and personnel.• Responsible for sales order entry and processing orders that range from zero cost replacementsto 3 million dollar rollouts.• Responsible for timely and accurate invoicing, ranging from deposit invoices to shipmentinvoices to miscellaneous invoices.• Prepare 3 to 7 sales presentations a week for sales team.• Prepare manufacturing reviews and rollout post mortems as needed for executive team.• Create detailed installation instructions and customized documents for clients as needed.• Work extensively in Microsoft Excel, Word, and PowerPoint, as well as Epicor, Ariba, ServiceChannel and eBiz.

Greater Denver Area

Brokered for 9 premium cigar manufacturesDedicated 10-20 hours a week visiting tobacconists in the Front Range, Colorado areaConstructed portfolios of each location visited, including owner and employee information, shop atmosphere, clientele type, and the owner’s vision for the shopCold calling, relationship building

Thornton, Brighton, Denver, Co And Denver International Airport

• Customer facing 90% of the day.• Responsible for making 7 to 10 sales and service calls a week to a diverse group of accounts.• Top salesperson in North Denver twice in six months.• Helped lead 2 branches to excellent customer satisfaction scores (92 points or higher out of100) for multiple months.• Excellent customer service both in person and over the phone, reflected by customersatisfaction surveys, repeat customers, and letters from customers to both the corporate officeand the local branches.• Worked 4 months at Enterprise’s flagship airport branch located in the Denver InternationalAirport as a mentor to new employees, responsible for opening and closing procedures, responsible for guaranteeing complete satisfaction from customers and professionally handling diverse situations where customers were unhappy or distraught.• Helped an average of 30 to 40 persons a day answering questions, handling disputes, selling insurance, generating car sales and business rental leads.• Responsible for opening and closing the branch, making bank deposits, balancing the register, and accounts receivable, acted as branch manager for 1 to 3 consecutive days on multiple occasions at 3 different branches.

Minetto, Ny

• Worked 5 to 15 hours a week completing sales records, invoices, licenses, and tax forms• Researched, ordered, priced, maintained, and sold inventory • Performed building maintenance such as: framing, painting, electrical, and security installation • Matched customer preference to available products, suggested new and different cigars or pipe tobacco to each customer. • Helped customers at all levels of experience to select the perfect assortment of cigars, accessories, pipes, and pipe tobacco while educating them on etiquette, tobacco varietals, countries of origin, and manufacturers• Wrote a newsletter a week and wrote reviews and shelf talkers to inform customers of new products

Created a new podcast on cigars with a focus on in-depth cigar reviews and detailed, one-on-one interviews with individuals in the cigar industry.

Minetto, New York

Top performing sales person at 6 out of 6 wholesale shows, selling an average of 79% overprojected goals.• Increased winter sales by 25% at Central New York’s farmer’s market.• Trained 3 new employees in all aspects of the production process.• Maintained quality control of raw product using proper handling and storage procedures.• Used Management By Walking Around to insure total quality control and foster relationships.• Developed and implement efficient, cost conscious inventory management and increasedefficiency by 30% in saponification process by daily time-motion studies.• Customer and account interaction 40% of workweek via face-to-face, phone, and web.• Constructed an interactive cost analysis spreadsheet that breaks down materials, cost, andprofit in each of SallyeAnder’s 127 products, which is used daily to competitively price eachproduct for maximum profit.• Shipped products using UPS software and USPS ensuring each order was filled accurately andwas packed securely to safeguard against damage.

Implemented student activitiesExcellent interpersonal skillsAttended fire safety and peer confrontation seminarsConducted clerical responsibilitiesSkilled with Microsoft Word

Executed money transactions Utilized organizational skillsPrepared drinks and snacksPublic relationsBound magazines

Delivered electronic equipmentScheduled eventsOperated audio and visual equipment

Kept construction sites clean and orderlyDrove company vehicles to job sitesRoofing and general home repair

Specialized operator on 5 machinesCareful attention to detailTrained 5 new employeesImproved time productivityRepaired broken machinesImproved forming productivity Timely completion of tasks

Trained in all operations of creating small wood crafts: efficient use of machinery, wood selection, wood preparation, finishing, painting.OrganizationLandscaping

Bachelors Of Science

Bachelor Of Business Administration (B.B.A.)