Peyton Williams, Mstc Email & Phone Number

Tyler, TX, US

Glen Allen, VA, US

• Technical Support Analyst contracted to Truist's Client Transitions team.
• Manage over 550 Customer Migrations & Onboarding for Treasury Products such as Treasury Manager, Online Courier, & Single Sign On platforms
• Provide Phone Support for Clients and Internal Teammates on Treasury Products
• Research & Provide Guidance for a Revamp of ACH Billing Project that Improved Customer Satisfaction & Reduced Call Volume by 20%
• Assists in Training of New Teammates via Call Shadowing, Call Training Exercises, & Knowledge Transfer
• Migrations supported: Onsite Deposit to Remote Deposit Capture, Truist Commercial Online to Truist One View, Truist Treasury Manager to and Online Courier to Truist One View, ACH Billing, FIS eZbusiness to TSYS Truist.

• First Employee of the Digital Banking Operations team, leading technology implementation & customer service on technology platforms
• Led the implementations of over four SaaS integration projects using Fiserv banking technology (Zelle for P2P Payments, Wire Manager, SecureNow, 3rd Party Apps such as Zoccom)
• Onboarded and managed the ongoing payment relationships (including ACH, wires,positive pay) of over 60 commercial banking clients
• Generated more than $60,000 in annual recurring revenue opportunities via payment product sales
• Managed learning & education for new Fiserv banking technology for 16 front office employees

Satellite Beach, Florida, US

• Founded Golden Arrow Health. Led full-cycle recruitment efforts including marketing, sourcing job requisitions from platform partner, reaching out and screening candidates, marketing, conducting phone interviews, and.
• Consultant for Cuppls.com. Launched lead generation efforts & onboarded 25 service providers in three months for first pilot launch
• Consultant for Qowisio. Initiated lead generation and recruitment of grocery store partners for the initial year-long pilot, as part of the launch to the United States. Met goal of ten partnerships with pilot customers.

Austin, Texas, US

• Launched business development efforts for two-person startup and created a salesstrategy that led to 4x company growth in under two years
• Took over technical recruiting to grow from two to twelve internal developers (500%growth) in two years
• Created "Ask A Software Architect" meetup, which allows local technology executives tomeet with other software experts to answer questions
• Built a Service Partner Portfolio to increase lead generation and help potentialcustomers understand Clear Launch's capabilities

Austin, Texas, US

• Shango built an integration platform that enabled telecom companies like Verizon & Vodafone toeasily integrate their network with application companies.
• Responsible for lead generation, outreach and onboarding as Shango was pivoting froma phone company to a telecom software company.
• Researched and developed pipelines for recruiting new service partners
• Developed and maintained service partner relationships using tools such as Sugar CRM,HubSpot, Insightly, and Mailchimp
• Led migration from Sugar CRM to Insightly CRM, and from HubSpot to Mailchimp saving$1500+ per month
• Built use cases detailing how mobile services integrated with the Shango platform

• Implemented Classroom Rules
• Introduced Students to Online Learning Tools
• Tutored Students in All Subjects
• Taught over 60 Students Per Day

Alexandria, Virginia, US

• Designed financial reporting revision project for upper management to accurately track & analyze property & asset portfolio that had grown 20x since 2008.
• Launched reporting project update by conducting interviews with involved personnel, compiling list of report changes, creating project reports, and presenting plan to management.

Nacogdoches, TX, US

• Developed system of organizing workflow that reduced bottlenecks and downtime in the Interlibrary Loan Department.
• Trained self in performing critical tasks for other Library Departments, helping ease load on regular library staff.

• Founded an online database of useful and interesting websites designed to allow users to research new resources, incorporating broad array of relevant topics.
• Designed website using basic HTML formatting and used Google Adsense to place ads on website, attracting 300 visitors in last active month.

Masters Of Science, Technology Commercialization

Bachelor Of Business Administration (Bba), Finance, General