Paul Pham Email & Phone Number

Madison, Wi, Us

Responsible for leading and coaching software engineering and AI teams of 2 tech leads and 4 engineers to deliver complex projects on time and within budget, ultimately, providing life-saving services to LGBTQ+ youth internationally.𝐀𝐠𝐢𝐥𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭► Pioneered a Web Development team of 4 engineers to serve 4.5M users, resulting in $7.5M revenue► Spearheaded a Site Reliability Engineering team of 4 engineers, mitigating critical system incidents… Show more Responsible for leading and coaching software engineering and AI teams of 2 tech leads and 4 engineers to deliver complex projects on time and within budget, ultimately, providing life-saving services to LGBTQ+ youth internationally.𝐀𝐠𝐢𝐥𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭► Pioneered a Web Development team of 4 engineers to serve 4.5M users, resulting in $7.5M revenue► Spearheaded a Site Reliability Engineering team of 4 engineers, mitigating critical system incidents within 30 minutes► Led a Data Engineering team of 3 engineers to create ELT data pipelines and visualizations for executives to implement processes, thus decreasing bounce rate by 34.3%► Led a $2M pilot program with a team of 8 Engineers, QA Analysts, and Product Manager to implement a contact center, thus improving service levels for 1500+ monthly users from 66.9% to 92.8%► Led 2 teams of 18 Engineers, QA Analysts, and Product Managers to integrate US National 988 Suicide hotline into the org's IT systems, resulting in user satisfaction rate of 88.9%𝐈𝐓 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐥𝐚𝐧𝐧𝐢𝐧𝐠► Integrated build-vs-buy strategy and manage 25 vendor contracts of $3M, thus decreasing yearly expenses by 32%► Created roadmaps to drive 7 technology projects forward, eliminating $1.9M yearly expenses► Standardized IT governance process, data risk mitigation policy, Agile project management with Scrum, and software delivery best practices, thus decreasing service incidents by 33%𝐏𝐞𝐨𝐩𝐥𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭► Mentor two tech leads, resulting in a 20% increase in their team's productivity and a 15% reduction in the time taken to deliver projects► Coach on-shore and off-shore engineers on best practices, career development plans, and architectural patterns with 1-1s and code reviews to encourage career growth► Conducted and improved interview processes for the technology department, resulting in hiring of 9 strong candidates Show less

Los Angeles Metropolitan Area

𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟓𝟎𝟎 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐁𝐚𝐧𝐤► Led a team to design AWS serverless architecture with Terraform, Apigee, and internal backend APIs to upload and process confidential documents, eliminating the manual process of faxing and storing documents► Integrated AWS services into React web application to create a data ingestion pipeline► Created an analysis framework to assist developers in estimating story points, reducing sprint roll-over stories by… Show more 𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟓𝟎𝟎 𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐢𝐚𝐥 𝐁𝐚𝐧𝐤► Led a team to design AWS serverless architecture with Terraform, Apigee, and internal backend APIs to upload and process confidential documents, eliminating the manual process of faxing and storing documents► Integrated AWS services into React web application to create a data ingestion pipeline► Created an analysis framework to assist developers in estimating story points, reducing sprint roll-over stories by 30%𝐃𝐄𝐈𝐁 𝐀𝐝𝐯𝐨𝐜𝐚𝐭𝐞 𝐋𝐞𝐚𝐝 @ 𝐅𝐢𝐫𝐦► Hosted quarterly interactive webinars with company Vice Presidents and Principals to learn more about their career track and advice, resulting in a stronger connection between executive team and employees Show less

Los Angeles, California, United States

𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐌𝐞𝐧𝐭𝐚𝐥 𝐇𝐞𝐚𝐥𝐭𝐡 𝐍𝐨𝐧-𝐏𝐫𝐨𝐟𝐢𝐭► Led a team of 5 engineers to implement a video management and tagging feature to group over 500GB of videos into 38 easily searchable categories, which increased user session duration by 50%► Created and prioritized 20 user stories using the MoSCoW method, thus enabling developers to build and test the minimal viable product before the intended product release date𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟏𝟎𝟎… Show more 𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐌𝐞𝐧𝐭𝐚𝐥 𝐇𝐞𝐚𝐥𝐭𝐡 𝐍𝐨𝐧-𝐏𝐫𝐨𝐟𝐢𝐭► Led a team of 5 engineers to implement a video management and tagging feature to group over 500GB of videos into 38 easily searchable categories, which increased user session duration by 50%► Created and prioritized 20 user stories using the MoSCoW method, thus enabling developers to build and test the minimal viable product before the intended product release date𝐓𝐞𝐜𝐡 𝐋𝐞𝐚𝐝 @ 𝐅𝐨𝐫𝐭𝐮𝐧𝐞 𝟏𝟎𝟎 𝐓𝐞𝐥𝐞𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 𝐂𝐨𝐦𝐩𝐚𝐧𝐲► Developed an internal application using C# and Vue.js to help customers purchase the correct amount of equipments and accessories to build cell towers without a 4-week delay► Architected an angular web app that visualizes cell-tower connections and generates scripts to support network engineers in configuring physical cell towers, resulting in the expansion of 5G networks► Facilitated bi-weekly production deployment, sprint planning and retrospective to provide timely deliverables► Designed 24 API endpoints consumed by 5 teams to perform CRUD operations on MongoDB, decreasing duplicated workload across all teams► Coached 3 junior developers through bi-weekly code reviews, thus improving code maintainability and eliminating 15 top-priority bugs within 2 sprints► Mentored 2 junior developers through 1-on-1 sessions and writing semi-annual reviews, helping the developers achieve their annual promotions𝐃𝐄𝐈𝐁 𝐀𝐝𝐯𝐨𝐜𝐚𝐭𝐞 𝐋𝐞𝐚𝐝 @ 𝐅𝐢𝐫𝐦► Tracked key metrics for mental wellness of employees and proposed solutions to executive team, reducing burnout rates by 40% Show less

Greater Los Angeles Area

𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐓𝐚𝐱 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐂𝐨𝐦𝐩𝐚𝐧𝐲► Developed 26 reusable Vue.js components to revamp customer-facing web app, increasing client profit margin by 5%► Created an Extract, Transform, Load (ETL) tool with .NET Core, C#, and Python to automatically convert 80% of legacy markup language files into JSON files for a re-designed web app, thus improving user interface and experience► Integrate 290 unit tests into DevOps… Show more 𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐓𝐚𝐱 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐂𝐨𝐦𝐩𝐚𝐧𝐲► Developed 26 reusable Vue.js components to revamp customer-facing web app, increasing client profit margin by 5%► Created an Extract, Transform, Load (ETL) tool with .NET Core, C#, and Python to automatically convert 80% of legacy markup language files into JSON files for a re-designed web app, thus improving user interface and experience► Integrate 290 unit tests into DevOps Pipeline using YAML to satisfy client’s branch code coverage benchmark of 75%► Converted outdated C++ console application and mapped its functionality over to .NET Core application ► Presented a 1-hour lecture on Unit Testing, Code Coverage, and Build Pipeline concept and demonstrated its application with hands-on lab𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ 𝐍𝐨𝐧𝐩𝐫𝐨𝐟𝐢𝐭► Developed an AWS data analysis and machine learning pipeline to understand wealth inequality, predicting that racial wealth gap is increasing by 7% Show less

Los Angeles

𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐆𝐚𝐬 𝐚𝐧𝐝 𝐄𝐥𝐞𝐜𝐭𝐫𝐢𝐜 𝐂𝐨𝐦𝐩𝐚𝐧𝐲► Performed database and environment rationalization to help migrate on-premise virtual machines to the cloud, resulting in a $1.5 million spending reduction► Analyzed disk, central processing unit, and memory utilization rate with Power BI and Excel pivot tables to consolidate 813 virtual servers living on 25 colocation racks down to 624 virtual servers living on 15 colocation… Show more 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 @ 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐆𝐚𝐬 𝐚𝐧𝐝 𝐄𝐥𝐞𝐜𝐭𝐫𝐢𝐜 𝐂𝐨𝐦𝐩𝐚𝐧𝐲► Performed database and environment rationalization to help migrate on-premise virtual machines to the cloud, resulting in a $1.5 million spending reduction► Analyzed disk, central processing unit, and memory utilization rate with Power BI and Excel pivot tables to consolidate 813 virtual servers living on 25 colocation racks down to 624 virtual servers living on 15 colocation racks► Utilized Azure Migration Project and Site Recovery to perform lift and shifts on 55 virtual machines to the cloud𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐑𝐞𝐩𝐫𝐞𝐬𝐞𝐧𝐭𝐚𝐭𝐢𝐯𝐞 @ 𝐅𝐢𝐫𝐦► Presented a 2-hour lecture on Reinforcement Learning concept and demonstrated its application with hands-on lab Show less

Greater Los Angeles Area

► Consulted with client to develop a prototype predictive incentive offering chat bot that uses Artificial Intelligence and Machine Learning to communicate personalized incentives to customers► Applied Alpha Smoothing and Price Elasticity concepts into R to create a forecast on the sales data and produce incentives to drive up demand► Utilized 5 Amazon web services and 5 frameworks to generate and test a full stack integration of the bot to client's website► Collaborated with a team… Show more ► Consulted with client to develop a prototype predictive incentive offering chat bot that uses Artificial Intelligence and Machine Learning to communicate personalized incentives to customers► Applied Alpha Smoothing and Price Elasticity concepts into R to create a forecast on the sales data and produce incentives to drive up demand► Utilized 5 Amazon web services and 5 frameworks to generate and test a full stack integration of the bot to client's website► Collaborated with a team of 3 engineers, 1 lead developer, and 1 project manager to implement an agile methodology, consisting of 3 3-week sprints to successfully present and demo to clients higher-level management Show less

Irving, Texas

► Proposed a high-level architectural design for a recommendation engine that deals with analyzing big data that portrays customers’ past behavior and predict their future actions in order to upsell Video on Demands► Learned and utilized Apache Spark Platform, Hive QL, and Python programming to build a model suited that would provide a relatively accurate root-mean squared error of 0.75► Presented hour-long demo to the executive director, influencing him to push the project into… Show more ► Proposed a high-level architectural design for a recommendation engine that deals with analyzing big data that portrays customers’ past behavior and predict their future actions in order to upsell Video on Demands► Learned and utilized Apache Spark Platform, Hive QL, and Python programming to build a model suited that would provide a relatively accurate root-mean squared error of 0.75► Presented hour-long demo to the executive director, influencing him to push the project into production► Developed an Amazon Echo skill set that offers the integration of Verizon’s HUM application in 18 hours and advanced to the semi-final rounds of Intern Hackathon competing against 101 interns Show less