Andrea Pham Email & Phone Number

Responsible for the community management of all YVR social media channels, developing strategic social media and online campaigns for Airport Authority initiatives to drive and support YVR’s business objectives, responding to media requests and developing responses for issues management and crisis communications.

3211 Grant Mcconachie Way, Richmond B.C.

Responsible for the management of YVR’s community investment sponsorships, writing editorial content, social media monitoring and organization of the community relations portfolio.

0034 - Oakridge

Perform customer transactions while providing quality service to create a positive customer experienceEnsure customer problems are handled appropriately Contribute to a positive working environment and the timely and accurate completion of branch administrative workUnderstanding the needs of customers by providing advice on appropriate products and/or.

Aided in PR event management Brainstormed ideas to pitch to both clients and potential clientsDiligently researched other companies and client information to help further business

Worked constantly with customers to ensure customer satisfaction, including addressing complaints and inquiriesEffectively managed 3-4 people per shiftDemonstrated ability to work under stressful circumstances, such as communicating to customers about show cancellationsSuccessfully balanced cash at the end of each shift and was responsible for making bank.

US-Direct ProgramEnsured passengers in US-Direct Program had smooth transition by pleasantly greeting them as they arrived and providing clear directions on what they needed to do nextDemonstrated professionalism and reliability through responsibility of escorting passengers to and from restricted areasAssisted general airport passengers and visitors by.

Bachelor'S Of Arts, Communications

Communications Major, Publishing Minor

Diploma, Journalism

Activities and Societies: The Voice Newspaper

Education record

Incident Command Level 100