Managing Director and franchise partner of Really Awesome Coffee. I own and operate my own mobile coffee van serving gourmet coffees, hot drinks, iced/blended drinks as well as hot and cold food. I also work at a variety of different events.

Worked in the Police Control Room as a Police Staff Operational Supervisor. I Worked along side other Police staff members as well as Police SGTs and Inspectors. Main responsibilities included ensuring 101/999 calls answered and dealt with effectively, reviewing risk of incidents especially ones involving vulnerabilities, managing level of Police response to incidents, pursuit manager, assisting the Force Incident Manager, assisting the iTFC (who was also the FIM) with Firearms incidents. I was also a Communication Tactical Advisor and was able to provide communication (radio/Airwave) advice to commanders for spontaneous and pre-planned operations. I was also a line manager to 10 colleagues and also had overview of the shift of between 20-30 people. During this time I also assisted with recruitment and interviewing of new call handlers as well as on boarding them when they joined us on the shift and helping them grow in the role. My tutor role also continued and I directly tutored a number of new supervisors as well.

Call Handler answering 101 (non-emergency) and 999 (emergency) calls. Roll would include establishing if Police are required, what graded response the caller would need and then through questioning skills find out exactly what is going on so that the appropriate course of action is taken. Radio Dispatcher. Communicating directly with Police officers on the ‘ground’ and also Control Room supervisors and the Force Incident Manager to ensure effective Police response to incidents when needed. During this time I also became a tutor helping bring new staff up to a standard where they could work independently at a competent level.