Executive Vice President, Customer Success
Current
Aug 2023 - Present
AeroLeads people directory · profile
Phil Nanus Email & Phone Number
Executive Vice President, Customer Success at Salesforce
at
Salesforce
1 work email found
@salesforce.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Executive Vice President, Customer Success at Salesforce
Location
Orlando, Florida, United States
Company size
Who is Phil Nanus? Overview
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Quick answer
Phil Nanus is listed as Executive Vice President, Customer Success at Salesforce at Salesforce, a with 1 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at salesforce.com and a matched LinkedIn profile for Phil Nanus.
Phil Nanus previously worked as Executive Vice President, Customer Success at Salesforce and Senior Vice President, Customer Success at Salesforce. Phil Nanus holds Bachelor Of Science (Bs), Management Information Systems from University Of Central Florida.
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Email format at Salesforce
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{first_initial}{last}@salesforce.com
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Profile bio
About Phil Nanus
I am a passionate, results oriented business executive with deep expertise in Customer Success, Renewals, Support Services, Professional Services, and Managed Services. I bring over 20 years of experience from SaaS, Enterprise Software and Management Consulting companies with the proven ability to lead global Customer Success organizations. Areas of Expertise• Named Top 100 Customer Success Strategist and Top 50 Customer Success thought leader• Monetized Customer Success P&L Leader • Increasing gross and net retention rate• Lowering Sales and Marketing costs through Customer Success• Renewal Management, Service Delivery, Product Marketing, Product Management • Support Services, Professional Services, and Managed Services• Strategic and Channel Partnerships• Significant International experience
Listed skills include Professional Services, Strategy, Enterprise Software, Saas, and 46 others.
Current workplace
Phil Nanus's current company
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Salesforce
10 roles · 6 years
Phil Nanus work experience
A career timeline built from the work history available for this profile.
Senior Vice President, Customer Success
Feb 2021 - Jul 2023
Advisory Ecosystem Member
CurrentThe Value Advisory Ecosystem is an elite peer group ofprofessionals at world-class companies who want to improve the acquisition,retention, and growth of customer accounts by partnering on the attainment ofbusiness outcomes. The community meets to share emerging best practices, industrytrends, and value selling strategies. It is comprised of thought leaders in sales,sales enablement, customer success, and value engineering.
2021 - Present
~5 yrs 6 mos
Vice President Of Research, Customer Success
Provided expertise on Customer Success to over 200 SaaS, PaaS, and other technology and services companies. Helped Chief Customer Officers and VPs of Customer Success create best practices that lead to industry leading financial results including gross and net retention rates, while improving their customer experience. Delivered consultative engagements including C level summits, executive workshops, research, inquiry, and benchmarking.
May 2016 - Feb 2021
Vice President, Customer Success
Global leader of Customer Success organization with bookings and retention responsibility for monetized and non-monetized SaaS and On-Premise software portfolio. This included incorporating standardized Customer Success capabilities and practices into several acquisitions. Served as part of CEO step down organization that led the transformation from On Premise to SaaS.
Aug 2013 - May 2016
Sr. Director, Business Critical Services (Customer Success)
Global leader of go to market functions for 600+ person Customer Success organization including Strategy, Sales, Operations, Product Management, and Delivery. Additional responsibilities include Support Training, Support Customer Experience, and Outsourcing. Named Symantec 'Top Talent'Major accomplishments include;Financial Performanceo Pacesetter Retention Rates for $2B recurring revenue streamo Six year CAGR on Monetized Customer Success portfolio of 36% from $36M USD to $165M USD and gross margin increase of 30+ pointso Six consecutive years of exceeding Bookings, Revenue and Margin plano International portfolio development representing ~40% of total including significant expansion in Brazil, India, and ChinaPortfolio Developmento Introduced multiple new Customer Success offerings including Adoption Services, Support Services and Professional Services focused on driving customer business outcomes. o Developed Managed Services portfolio including Managed Backup Services and Managed Enterprise Vaulto Executive Product Management interface with Gartner and other industry analystsfor Customer and Employee Loyaltyo Customer Net Promoter scores 30 points higher with Business Critical Serviceso Highest Employee Net Promoter scores in the companyIndustry Recognitiono Technical Services Industry Association (TSIA) Advisory Board member o Recipient of TSIA STAR Award for Value Added Services and Mission Critical Support
Oct 2007 - Aug 2013
Director
Mar 2006 - Oct 2007
Sr. Program Manager
Jan 2005 - Mar 2006
Sr. Manager (Veritas Acquired By Symantec)
Dec 2001 - Jan 2005
Business Process Analyst/Consultant
Aug 2000 - Dec 2001
Team & coworkers
Colleagues at Salesforce
Other employees you can reach at salesforce.com. View company contacts for 1 employees →
SD
Shannon Duncan
Colleague at SalesforceLeesburg, Virginia, United States
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RS
Rajat Subhra Ghosh
Colleague at SalesforcePleasanton, California, United States
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HK
Harika Koneti
Colleague at SalesforceBengaluru, Karnataka, India
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RG
Roslyn Garcia
Colleague at SalesforceTacoma, Washington, United States
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PL
Patricia Lestig
Colleague at SalesforcePalestine, Texas, United States
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CS
Chandra Senghong
Colleague at SalesforceTangerang, Banten, Indonesia
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CU
Corinne Umali
Colleague at SalesforcePortland, Oregon, United States
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FM
Florent Mathery
Colleague at SalesforceGreater Paris Metropolitan Region, France
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AV
Anbu Venkatachalam
Colleague at SalesforceSan Francisco, California, United States
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KC
Keara Cho
Colleague at SalesforceSan Francisco, California, United States
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Shannon Duncan
Colleague at SalesforceLeesburg, Virginia, United States
View →
RS
Rajat Subhra Ghosh
Colleague at SalesforcePleasanton, California, United States
View →
HK
Harika Koneti
Colleague at SalesforceBengaluru, Karnataka, India
View →
RG
Roslyn Garcia
Colleague at SalesforceTacoma, Washington, United States
View →
PL
Patricia Lestig
Colleague at SalesforcePalestine, Texas, United States
View →
CS
Chandra Senghong
Colleague at SalesforceTangerang, Banten, Indonesia
View →
CU
Corinne Umali
Colleague at SalesforcePortland, Oregon, United States
View →
FM
Florent Mathery
Colleague at SalesforceGreater Paris Metropolitan Region, France
View →
AV
Anbu Venkatachalam
Colleague at SalesforceSan Francisco, California, United States
View →
KC
Keara Cho
Colleague at SalesforceSan Francisco, California, United States
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2 education records
Phil Nanus education
Bachelor Of Science (Bs), Management Information Systems
University Of Central Florida
Bachelor Of Science (Bs), Finance
University Of Central Florida
FAQ
Frequently asked questions about Phil Nanus
Quick answers generated from the profile data available on this page.
What company does Phil Nanus work for?
Phil Nanus works for Salesforce.
What is Phil Nanus's role at Salesforce?
Phil Nanus is listed as Executive Vice President, Customer Success at Salesforce at Salesforce.
What is Phil Nanus's email address?
AeroLeads has found 1 work email signal at @salesforce.com for Phil Nanus at Salesforce.
Where is Phil Nanus based?
Phil Nanus is based in Orlando, Florida, United States while working with Salesforce.
What companies has Phil Nanus worked for?
Phil Nanus has worked for Salesforce, Ecosystems Services, Technology & Services Industry Association (Tsia), Infor, and Symantec.
Who are Phil Nanus's colleagues at Salesforce?
Phil Nanus's colleagues at Salesforce include Shannon Duncan, Rajat Subhra Ghosh, Harika Koneti, Roslyn Garcia, and Patricia Lestig.
How can I contact Phil Nanus?
You can use AeroLeads to view verified contact signals for Phil Nanus at Salesforce, including work email, phone, and LinkedIn data when available.
What schools did Phil Nanus attend?
Phil Nanus holds Bachelor Of Science (Bs), Management Information Systems from University Of Central Florida.
What skills is Phil Nanus known for?
Phil Nanus is listed with skills including Professional Services, Strategy, Enterprise Software, Saas, Program Management, Product Management, Leadership, and Integration.
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