The Value Advisory Ecosystem is an elite peer group ofprofessionals at world-class companies who want to improve the acquisition,retention, and growth of customer accounts by partnering on the attainment ofbusiness outcomes. The community meets to share emerging best practices, industrytrends, and value selling strategies. It is comprised of thought leaders in sales,sales enablement, customer success, and value engineering.

Provided expertise on Customer Success to over 200 SaaS, PaaS, and other technology and services companies. Helped Chief Customer Officers and VPs of Customer Success create best practices that lead to industry leading financial results including gross and net retention rates, while improving their customer experience. Delivered consultative engagements including C level summits, executive workshops, research, inquiry, and benchmarking.

Global leader of Customer Success organization with bookings and retention responsibility for monetized and non-monetized SaaS and On-Premise software portfolio. This included incorporating standardized Customer Success capabilities and practices into several acquisitions. Served as part of CEO step down organization that led the transformation from On Premise to SaaS.

Global leader of go to market functions for 600+ person Customer Success organization including Strategy, Sales, Operations, Product Management, and Delivery. Additional responsibilities include Support Training, Support Customer Experience, and Outsourcing. Named Symantec 'Top Talent'Major accomplishments include;Financial Performanceo Pacesetter Retention Rates for $2B recurring revenue streamo Six year CAGR on Monetized Customer Success portfolio of 36% from $36M USD to $165M USD and gross margin increase of 30+ pointso Six consecutive years of exceeding Bookings, Revenue and Margin plano International portfolio development representing ~40% of total including significant expansion in Brazil, India, and ChinaPortfolio Developmento Introduced multiple new Customer Success offerings including Adoption Services, Support Services and Professional Services focused on driving customer business outcomes. o Developed Managed Services portfolio including Managed Backup Services and Managed Enterprise Vaulto Executive Product Management interface with Gartner and other industry analystsfor Customer and Employee Loyaltyo Customer Net Promoter scores 30 points higher with Business Critical Serviceso Highest Employee Net Promoter scores in the companyIndustry Recognitiono Technical Services Industry Association (TSIA) Advisory Board member o Recipient of TSIA STAR Award for Value Added Services and Mission Critical Support