The Program Officer oversees the day-to-day running of programs and is expected to contribute to the strategic direction of the Switch your Thinking initiative. The position works collaboratively with internal and external local government stakeholders and the community.

Administration• Attends Council, Committee, and Electors meetings and prepares the Agendas and Minutes for those meetings.• Assists with the conduct of Local Government elections, including ongoing maintenance of the City's electoral rolls.• Provides administrative support to Officers in the Governance & Compliance and Finance Business Units.• Assists with various tasks to ensure the City meets its statutory compliance obligations.• Undertakes all aspects of infringement management including records management and referral of unpaid fines and infringements to the Fines Enforcement Registry.• Process public liability and property insurance claims.• Maintains content of Intranet and Internet.• Processes incoming and outgoing correspondence.• Arranges authorization certificates and identification cards and maintains associated registers.• Manages changes to Corporate Policies and Procedures.• Processes various applications and licenses.• Maintains various databases and generates reports as required.• Raises purchase orders for authorization and completes the goods receipting process in Finance 1.• Arranges appointments, book inspections, and manage calendars.• Maintains various corporate registers.• Undertakes project work as required.• Manages Local Law process.• Supports supplier management.Customer Service• Communicates in a polite, courteous manner verbally, electronically, and in writing to customers.• Ensures the consistent delivery of quality customer service.• Demonstrates ability to maintain a high degree of confidentiality and integrity.Teamwork • Communication • Innovation • Customer Service • IntegrityOther• Embodies the City’s values and abides by all applicable legislation, policies, procedures, and the Code of Conduct.• Contributes to a safe working environment in line with Occupational Health and Safety policies and procedures.• Other duties as required.

• Timetabling EECMS units through Web Data Collector scheduling system, while liaising closely withacademics to ensure changes and requests (i.e. industry speakers, equipment) are accuratelyentered into the system;• Preparing examinations for the end of the semester and further assessment/deferred examinations;• Requesting examination cover sheets through the system after checking with academics fornecessary requirements/adjustments.• Liaising with International Campuses and Partners;• Maintaining an accurate calendar of local Bentley and international campus teaching dates,examination periods, further assessment periods, Board of Examiners meeting, etc. and forwardinginformation to school academics with regular updates;• Establishing effective working relationships internally and externally (e.g. scheduling, studentservices & courses management) to ensure any required unit changes (e.g. class quotas, requestingadditional workshops/labs etc.) are successfully implemented;• Retrieving key information requested by academics from Student One such as enrolment numbers,FA/DA student for sup exam preparation etc;• Facilitating a strong repour with academics to ensure that deadlines for work tasks (e.g. providingexams, grades) are met;• Utilizing Agile-Scrum project management techniques to assist SBM and Director of Learning andTeaching with strategic work as and when needed (e.g. reviewing CAP and deferred examinationprocess and communicating school processes and procedures to academics in line with Curtinpolicy.• Assisting colleagues in the teaching support and administrative teams with duties, by proactivelyseeking out tasks that need to be actioned and completing them (e.g. assisting admin team withArchiving).• Working in line with Curtin's values of Integrity, Respect, Courage, Excellence, and Impact.

Working as a frontline customer service representative for a small family-run business providing Holiday and Term based revision for Highschool Students. Duties include...- Customer Service to clients promoting company products and identifying client needs based on information provided via telephone and e-mail;- Facilitating the administrative and operational requirements of various School Holiday programs run across the Perth Metropolitan Area;- Information capture utilizing in-house software processing enrollments and client details/payments while maintaining appropriate confidentially at all times;- Assisting with strategic policy work and workplace policy review and maintenance;- Generating custom reports for management utilising in house software;

• Assisting with set up and the processing of requested changes and amended to online teaching materials through Blackboard LMS system;• Collating required paperwork for Head of School signoff and performing required equivalency checks for teaching activities in relation to new sessional and fieldwork supervisor contracts;• Checking sessional timesheets for correct cost centres/pay codes and forwarding to HR department for processing;• Assisting with general student enquires relating to course content and assisting with general admin processes as required;• Assisting Teaching support coordinator with unit timetabling and class allocation as well as collating information from unit coordinators in relation to required teaching allocations and sessional staff allocations for teaching, marking etc.

• Timetabling EECMS units through Web Data Collector scheduling system, while liaising closely with academics to ensure changes and requests (i.e. industry speakers, equipment) are accurately entered into the system;• Preparing examinations for the end of the semester and further assessment/deferred examinations;• Requesting examination cover sheets through the system after checking with academics for necessary requirements/adjustments;• Liaising with International Campuses and Partners; • Maintaining an accurate calendar of local Bentley and international campus teaching dates, examination periods, further assessment periods, Board of Examiners meeting, etc. and forwarding information to school academics with regular updates;• Establishing effective working relationships internally and externally (e.g. scheduling, student services & courses management) to ensure any required unit changes (e.g. class quotas, requesting additional workshops/labs etc.) are successfully implemented;• Retrieving key information requested by academics from Student One such as enrolment numbers, FA/DA student for sup exam preparation etc;• Facilitating a strong repour with academics to ensure that deadlines for work tasks (e.g. providing exams, grades) are met;• Utilizing Agile-Scrum project management techniques to assist SBM and Director of Learning and Teaching with strategic work as and when needed (e.g. reviewing CAP and deferred examination process and communicating school processes and procedures to academics in line with Curtin policy;• Assisting colleagues in the teaching support and administrative teams with duties, by proactively seeking out tasks that need to be actioned and completing them (e.g. assisting admin team with Archiving).• Working in line with Curtin's values of Integrity, Respect, Courage, Excellence, and Impact.

I worked as an Executive Assistant to the Faculty Business Manager of Business and Law at Curtin University MS Kaye Mazzoleni. My primary responsibilities entail diary management, meeting set up and correspondence, strategic project work for the FBM as well as a variety of general administrative duties.

I recently worked for the Curtin Graduate Scholl of Business for a three-week secondment. In that time my primary duties involved assisting MBA students with enquires relating to their trimester 3 studies. I also did some work assisting the Curtin Ignition team prepare materials for the 2019 Curtin Ignition events at both Curtin and Singapore. As I was working in front reception I also was responsible for assisting internal and external groups utilise the building's facilities for events. I also assisted with trouble shooting any issues encountered.Although I was only there for a short time both the Director (Professor Stephen McKenna) and Deputy Director (Dorothy Wardale) of the MBA program were very impressed with my work ethic and ability to solve problems. They were very keen to keep me at Murray street and both wrote very good feedback to my current manager Kaye Mazzoleni back at Bentley campus.

In this role, I was responsible for overseeing all the administrative requirements of two government-funded programs operating within the employment/community services sectors. Transition to Work is designed to assist disenfranchised youth get back onto the path of successful employment with training and mentoring opportunities. The second program Parents Next is designed to do the same for parents by giving them opportunities to upskill themselves and break down social barriers impeding employment before their youngest child turns 6.In my role, I was primarily responsible for maintaining program budgets, monitoring our compliance with strict government regulations, and ensuring that frontline staff had all the tools and training they required to deliver the program successfully to participants. It was my job to perform frequent program audits and report on progress to senior management and help identify shortfalls where additional resources and training needed to be allocated to ensure compliance and alleviate the risk of funding cuts due to poor performance.

I worked as an administration/personal assistant to the former Director Peter Newman AO and receptionist for Curtin University Sustainability Policy (CUSP) Institute. I was a winner of a 2017 team award for professional and technical staff in my faculty. My colleagues and I were also nominated for a Vice Chancellors award in service delivery.