Phil Wheeler Email & Phone Number

• Stakeholder management - Successfully managed relationships with key stakeholders, including CEOs, Managing Director, Chief People Officer (CPO), while directly reporting to the Head of Service
• Sales and Care academies - Created and Delivered based on 4 critical pillars for success. Spearheaded initiatives to drive customer satisfaction (CSAT), boost sales performance, and elevate the standard of customer.
• Project Management - Oversaw the end-to-end execution of a pivotal project involving the development and implementation of a centralised knowledge base
• Training - Designed and delivered comprehensive training programs for various initiatives, including the introduction of a new phone system, a new app, and a new product. Created a full training package from day 1 to.
• Audits & Compliance - Led audits in adherence to ISO standards and eLearning compliance
• Quality Control - Revamped and established a new Quality Control (QC) framework based on the 4 pillars built from the sales and care academies

Highest retention and CSAT in centre on both home and motor within my first month

98% TNPS